Senior Business Analyst - AI

at  HR Block

JOB SUMMARY

Responsible for working with users to define and document system requirements for new implementations and enhancements of assorted AI solutions and related systems within the Customer Services Organization. Other responsibilities will include leading requirements gathering and design sessions, reviewing design documentation with users and developers, preparing process and data models, prioritizing system functionality based on requirements, coordinating pilot and test activities, and designing screens and reports.
Responsible for production support of AI solutions to ensure efficiency in system and production. Work with developers upon failure of system and apply patches to current systems. Work with developers and/or DBA to ensure efficient utilization of the systems. Sr. Business Analysts support multiple systems or more complex systems that require advanced technical expertise. Sr. BAs are recognized as SME’s from the business on their assigned systems.

• Responsible for ensuring an efficient and smooth production environment for assigned complex systems by applying patches and fixes to system or work with the developer upon failure of system. Responsible for ensuring the least amount of downtime or inefficient production for assigned systems.
• Use in-depth understanding of system to write reports for users and/or clients from system(s) which aid in business decision making.
• Develop and conduct user training on system(s) functionality.
• Work with field, internal users, and senior management to understand needs and develop plans for meeting those needs.
• Lead activities during analysis, design, construction, and testing phases of large scope projects.
• Facilitate in requirements and design sessions for large projects.
• Define and document functional and system specifications.
• Develop process and data models using modeling and process tools.
• Prioritize system and data functionality requirements based on user needs, business analysis, and project constraints.
• Review design documentation with users and developers.
• Work with users, senior management, and technical team to produce project charters, scope documents and conceptual design charts.
• Work with vendors and vendor packages to ensure that system requirements are understood.
• Develop test plans and QA activities.
• Coordinate pilot and rollout planning, user enhancement requests and defect tracking for large scope projects.
• Develop presentation materials and conduct presentations to users as well as senior management.
• Train and mentor less experienced BAs on systems functionality.