Senior Business Analyst

at  BCS Technology

Job Information
Industry
Airline - Aviation
City
NA
State/Province
NA
Country
Philippines
Zip/Postal Code
NA
Job Description

ABOUT US

BCS Technology International (BCS) is a leading global IT professional services organization focused on the delivery of customized solutions in emerging technologies including blockchain, digital, cloud, big data, AI, predictive analytics and machine learning. For over 20 years, BCS consultants have successfully implemented end to end solutions for high profile clients in the travel and aviation industry. Since then, operations have expanded across a wider range of industries covering high profile clients in banking and finance, healthcare, education, media and government.

JOB SUMMARY

The Business Analyst will support the delivery of projects and lead the coordination of software and system changes in the Commercial Airline Technology team. The BA will apply their skills to elicit and document requirements, analyze and design solutions, coordinate with technical delivery/development teams and vendors, validate and test changes, manage software and organizational changes through to completion, and plan and execute implementation/cutover activities. The analyst will support projects and initiatives throughout the lifecycle at the direction of the Project Manager, Delivery Lead, and Product Lead/Owner. The role may support BAU work and entail escalation of Operational Support for critical applications under the portfolio.

Requirements Analysis

• Elicit business and system requirements and liaise with vendors and technical delivery teams. Act as the conduit between business and technical teams to ensure the right solution is delivered.
• Ensure detailed business and functional requirements are clearly and accurately documented. Clearly and simply articulate business requirements from a business perspective, while also producing functional documentation that provides sufficient detail.
• Review and validate high-level processes, systems, and reporting to ensure full coverage of requirements. Conduct gap analysis between current processes and future state processe

Requirements

• Tertiary qualification in business / Information Technology
• Microsoft Office application proficient
• PMP or Prince2 certification and/or Lean / Six Sigma certification is a plus.
• Minimum 2 years experience as a Business Analyst (preferably in the Technology field)
• Minimum 2 years of experience in a Delivery or Implementation role (preferably in the Technology field)
• Experience working on and delivering successful outcomes in large-scale IT project initiatives.
• Experience working in the aviation and travel industry (preferred)
• Experience with working within a dynamic and fast-paced team environment
• Experience working in a collaborative team environment.
• Analytical and Problem-Solving Skills
• Strong analytical and problem-solving skills, using a flexible approach and demonstrating tolerance for ambiguity Strong attention to details
• Communication
• Excellent written and verbal communication skills with the ability to communicate complex thoughts and ideas clearly to a variety of audiences.
• Able to communicate effectively with stakeholders
• Domain & Business Knowledge
• Strong business acumen with the ability to understand commercial, operational, and customer experience impact
• Knowledge of aviation & travel technologies
• Stakeholder Management
• Excellent stakeholder engagement with internal teams & and external vendors
• Effectively manage stakeholders across different levels in the organization
• Proven ability to work collaboratively with cross-functional teamsAble to manage conflict Results
• -Oriented
• Self-motivated with the ability to prioritise, meet deadlines, and manage to change priorities
• A results-oriented individual who thrives working in a fast-paced environment.
• Business Analysis and Delivery
• Proficient in requirements elicitation and documentation, systems analysis and design, system deployment, training, and change management
• Able to use different business analysis tools and methodologies
• Proficient in developing and executing delivery plan

Systems Implementation and Delivery

• Manage and coordinate delivery of software changes and releases. Prepare delivery and implementation plans for projects and initiatives. Coordinate business stakeholders, technical teams, and vendors as per the delivery plan.
• Support delivery of major projects involving Commercial Airline Technology. Provide business analysis support and consulting advice throughout the duration of the project. Manage application configurations as part of delivery.
• Deliver BA outcomes under agreed governance standards, delivery methodologies, work practices, systems, and tools. Apply best practice BA methodologies to support the delivery of implementation projects and system changes.
• Facilitate meetings with internal/external stakeholders to communicate updates and drive project outcomes. Appropriately escalate to senior management issues impacting the delivery of application changes.
• Transition projects and system changes to operational teams using the agreed handover process. Include quality documentation.
• Work with stakeholder groups to obtain engagement feedback to measure project/program effectiveness

Requirements Analysis

• Elicit business and system requirements and liaise with vendors and technical delivery teams. Act as the conduit between business and technical teams to ensure the right solution is delivered.
• Ensure detailed business and functional requirements are clearly and accurately documented. Clearly and simply articulate business requirements from a business perspective, while also producing functional documentation that provides sufficient detail.
• Review and validate high-level processes, systems, and reporting to ensure full coverage of requirements. Conduct gap analysis between current processes and future state processes

Solutions Design

• Review requirements and provide recommendations regarding software solutions. Work with product owners, architecture team, and vendors to design and document solutions that meet business requirements. Ensure solution is in accordance with Jetstar IT standards.

• Obtain key inputs from stakeholders, SMEs and architecture teams and identify solution interdependencies. Ensure dependencies and constraints from other inflight initiatives are identified and highlighted.Participate in design reviews and walk-throughs to communicate system designs and validate proposed solutions.

Quality Assurance and Testing

• Define testing scope and work with users and testing teams to complete testing (e.g. UAT).
• Support Testing and Quality Assurance through documentation of testable requirements and execution of testing.
• Ensure configuration and changes of applications implemented match their intended design and comply with IT architectural standards.

Change Management

• Evaluate planned system and software changes to minimise risk and operational issues. Develop, review and document change management inputs, including business impact assessments, training and communication needs and risk assessments.
• Ensure changes are documented and aligned with Jetstar and IT Change Management processes. Ensure changes also meet compliance requirements, e.g. PCI, PI, and cyber security.
• Communicate the change to internal and external stakeholders

Process & Documentation

• Document existing and new processes as required. Promote standard operating procedures and follow delivery framework to ensure consistent delivery experience.
• Update and maintain the team’s knowledge base and delivery templates.

Systems Support & Operations

• Provide additional support to the systems support team (BAU) when needed. Analyse system issues and coordinate resources and suppliers to resolve them within agreed SLAs.
• Serve as an escalation point if required due to resource constraints from the Systems Support team. Assist in coordinating support of tier 1 applications with major operational and commercial impacts when required.
• Provide user support (including 24*7 on-call roster).

Requirements

• Tertiary qualification in business / Information Technology
• Microsoft Office application proficient
• PMP or Prince2 certification and/or Lean / Six Sigma certification is a plus.
• Minimum 2 years experience as a Business Analyst (preferably in the Technology field)
• Minimum 2 years of experience in a Delivery or Implementation role (preferably in the Technology field)
• Experience working on and delivering successful outcomes in large-scale IT project initiatives.
• Experience working in the aviation and travel industry (preferred)
• Experience with working within a dynamic and fast-paced team environment
• Experience working in a collaborative team environment.
• Analytical and Problem-Solving Skills
• Strong analytical and problem-solving skills, using a flexible approach and demonstrating tolerance for ambiguity Strong attention to details
• Communication
• Excellent written and verbal communication skills with the ability to communicate complex thoughts and ideas clearly to a variety of audiences.
• Able to communicate effectively with stakeholders
• Domain & Business Knowledge
• Strong business acumen with the ability to understand commercial, operational, and customer experience impact
• Knowledge of aviation & travel technologies
• Stakeholder Management
• Excellent stakeholder engagement with internal teams & and external vendors
• Effectively manage stakeholders across different levels in the organization
• Proven ability to work collaboratively with cross-functional teamsAble to manage conflict Results
• -Oriented
• Self-motivated with the ability to prioritise, meet deadlines, and manage to change priorities
• A results-oriented individual who thrives working in a fast-paced environment.
• Business Analysis and Delivery
• Proficient in requirements elicitation and documentation, systems analysis and design, system deployment, training, and change management
• Able to use different business analysis tools and methodologies
• Proficient in developing and executing delivery plans

Benefits

• More than just a market-leading salary – we provide a range of benefits including HMO, performance awards, and yearly appraisals.
• Your voice will be heard - you are part of a small collaborative team where your ideas will have an impact.
• A chance to work with the best international brands from the US, Canada, Mexico, Australia, Singapore, and many more.
• Work from home - we’re working remotely but still find ways to build teams during the pandemic with monthly team building and treats.
• Opportunity to travel – we have regularly sent our staff to work directly with our clients and this will continue post-Covid. We have supported our staff for long-term assignments or permanent migrations in the US, Mexico, and Australia.
• We’ve got your back - you’re part of a company that will invest in your career progression, training and development.
• Sponsored AWS and .Net/Azure Certifications
• Learning and development opportunities – both on-the-job and classroom-style training
• Genuine Career opportunities / Opportunities to advance – we want to progress our people
• PTO / paid holidays
• Extra leave awarded after your first year of service
• Laptop (fully expensed)