Senior Business Analyst

at  City of Denton TX

SUMMARY

Responsible for the research and recommendations on future technology applications, support initiatives, selection, development, and implementation of current and future applications, and ensure process and application changes align with user needs for all Finance groups.

EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS

• Bachelor’s Degree from an accredited college or university in Computer Science, Management Information Systems Business Administration, Business Computer Systems, or related field; and,
• Four (4) years’ experience in application administration, computer programming, data management, information systems, or related field; and,
• Business Management and/or Analytics Professional Certification or ability to achieve certification within twelve (12) months of employment,

OR

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

REQUIRED SKILLS/ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Knowledge of City of Denton policies and procedures.
• Knowledge of SQL and relational databases.
• Knowledge of project management principles, including the ability to review and recommend project improvements based on scope and budget.
• Knowledge of effective research-based strategies, theories, techniques, and methodologies.
• Skill in moderate-to-complex problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions.
• Skill in performing mathematical and statistical calculations with accuracy.
• Skill at the college level, in reading, writing, speaking, and interpersonal communications, including principles of English and grammar usage.
• Skill at the intermediate level, working with Microsoft Office 365, and other software systems to complete work.
• Skill in providing exceptional service to internal and external customers.
• Skill in interpersonal relationships, including using tact, patience, and courtesy.
• Skill in providing exceptional service to both internal and external customers.
• Skill in creating new concepts and promoting innovation through continuing education and professional networking.
• Ability to communicate effectively, both in oral and in written forms, speak publicly, and listen intently to other points of view.
• Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment.
• Ability to establish and maintain effective interpersonal relationships.
• Ability to create reports, handle records and complex situations of a confidential nature.
• Ability to handle difficult and stressful situations with professional composure and confidentiality.
• Ability to independently resolve technical matters that have a noticeable impact on operational activities.
• Ability to decide the appropriate architecture for relational databases, managing their application and ensuring data integrity.
• Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
• Ability to effectively communicate results of analyzed statistical model information to a broad audience including internal and external audiences.
• Ability to support controversial positions, negotiation of sensitive issues and/or presentations with internal and external stakeholders.
• Ability to motivate, mentor and train through direct and indirect influence.
• Ability to develop, understand, interpret, and apply rules, policies, and procedures operations.
• Ability to prepare budget documentation and to monitor expenditures to implement fiscal control and maintain budget compliance.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Safety Sensitive (Subject to random drug testing): No.
• Tools/Equipment Used: Standard office equipment, including computer and peripherals.
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting: Lifting no more than 10 pounds.
• Environment: Works in an office setting office; occasionally requires irregular and/or prolonged hours.
• Travel: Travels to City of Denton buildings and professional meetings as required.
• Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work after normal business hours, as needed.
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DUTIES

• Act a lead facilitator for projects and process development for all aspects of the assigned systems and lead technical resource to division; collaborate with Technology Services on back-end system changes.
• Lead the technical assessment of new technologies ensuring user-system requirements, technical developments, capabilities of proposed systems and external interface requirements align with organizational goals and objectives.
• Collaborate with internal stakeholders across multiple business units to identify end-user needs; analyze ERP needs, evaluate, and propose possible solutions.
• Provide recommendations on new technologies; collaborate with internal and external stakeholders in the design, development, installation, and implementation of new or upgraded Enterprise Resource Planning (ERP) and finance-related systems.
• Develop change-management process(es) for the transition to and optimization of future-state system configuration including work plans with procedures, schedules, and time frame elements; prepare implementation strategies, create test scenarios to test user system installations and upgrades; recommend improvements based on testing issues.
• Review, create, maintain, administer, and monitor standard operating procedures, work plans, performance standards and goals, and activities to ensure department/division objectives are achieved; notify leader when data trends do not support identified and/or expected outcomes.
• Ensure projects deliver the end-user needs and benefits outlined in business case through identifying requirements, setting objectives, goals and timetables, monitors, and evaluates the quality, accuracy, and outcome of work.
• Work directly with internal and external stakeholders on software purchases as well as support and maintenance contracts.
• Stay up to date on current and proposed technology issues and concerns; provide recommendations on potential solutions to meet expectations and forecasted requirements.
• Partner with internal stakeholders to articulate future technology proposals that provide data-driven analysis of long-term costs and benefits to the City of Denton associated with new technology.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.