Senior Business Analyst

at  De Havilland

De Havilland Aircraft of Canada Ltd. (‘DHC’) is a proudly Canadian aerospace company currently transitioning its corporate headquarters to Calgary, AB. DHC is undertaking a consolidation of its underlying subsidiary companies under a single brand currently offering engineering, aftermarket, new aircraft manufacturing, modifications, parts manufacturing, and flight training. DHC currently has approximately 1,200 employees based in BC, AB and ON as well as in markets and distribution hubs world-wide. Our strong entrepreneurial spirit, together with a culture of empowerment, quality and innovation create opportunities to grow and succeed in an organization with a proud heritage and bright future.
Position Overview
The Senior Business Analyst will play a critical role in the Aftermarket business segment, focusing on the analysis and interpretation of data to drive strategic decision-making and operational improvements. This position requires a deep understanding of statistical modeling and data analytics to support the Aftermarket team in optimizing processes, enhancing customer satisfaction, and maximizing profitability.

Key Responsibilities

• Data Analysis and Interpretation:
• Collect, analyze, and interpret complex datasets related to aftermarket sales, inventory, and customer behavior.
• Utilize statistical modeling techniques to identify trends, patterns, and anomalies in data, related but not limited to fleet maintenance events, maintenance costs, flight hours, cycles, component replacement lifespans and usage patterns.
• Develop and maintain predictive models to forecast demand, sales, and inventory requirements.
• Reporting and Visualization:
• Create comprehensive reports and dashboards to present findings and recommendations to senior management and stakeholders.
• Develop and implement data visualization tools to communicate key insights effectively.
• Strategic Planning and Decision Support:
• Collaborate with cross-functional teams to develop and implement strategic initiatives aimed at improving aftermarket operations.
• Provide data-driven insights to support business decisions, including pricing strategies, product lifecycle management, and customer retention programs.
• Process Improvement:
• Identify opportunities for process optimization and efficiency improvements within the aftermarket segment.
• Develop and implement process improvement initiatives, leveraging data analytics to measure and track progress.
• Customer Insights and Market Analysis:
• Conduct market research and competitor analysis to understand industry trends and customer needs.
• Analyze customer feedback and behavior to develop actionable insights for enhancing customer experience and satisfaction.
• Collaboration and Communication:
• Work closely with IT, sales, marketing, and supply chain teams to ensure data integrity and consistency.
• Act as a liaison between technical and non-technical teams to translate complex data insights into actionable business strategies.

Qualifications

• Education: Bachelor’s degree in Business, Economics, Statistics, Data Science, or a related field.
• Experience: Minimum of 5-7 years of experience in business analysis, data analytics, or a related field, preferably within the aerospace or manufacturing industry.
• Technical Skills:
• Proficiency in statistical modeling and data analysis tools (e.g., R, Python, SAS, SPSS).
• Advanced knowledge of data visualization tools (e.g., Tableau, Power BI).
• Experience with database management and query languages (e.g., SQL).
• Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present findings to senior management and stakeholders clearly and concisely.
• Project Management: Strong project management skills with the ability to manage multiple tasks and projects simultaneously.

Personal Attributes

• Detail-oriented with a high degree of accuracy.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proactive and results-driven mindset.

At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence.
As such, it is an expectation that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals.
Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.
At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.
Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks

• Data Analysis and Interpretation:
• Collect, analyze, and interpret complex datasets related to aftermarket sales, inventory, and customer behavior.
• Utilize statistical modeling techniques to identify trends, patterns, and anomalies in data, related but not limited to fleet maintenance events, maintenance costs, flight hours, cycles, component replacement lifespans and usage patterns.
• Develop and maintain predictive models to forecast demand, sales, and inventory requirements.
• Reporting and Visualization:
• Create comprehensive reports and dashboards to present findings and recommendations to senior management and stakeholders.
• Develop and implement data visualization tools to communicate key insights effectively.
• Strategic Planning and Decision Support:
• Collaborate with cross-functional teams to develop and implement strategic initiatives aimed at improving aftermarket operations.
• Provide data-driven insights to support business decisions, including pricing strategies, product lifecycle management, and customer retention programs.
• Process Improvement:
• Identify opportunities for process optimization and efficiency improvements within the aftermarket segment.
• Develop and implement process improvement initiatives, leveraging data analytics to measure and track progress.
• Customer Insights and Market Analysis:
• Conduct market research and competitor analysis to understand industry trends and customer needs.
• Analyze customer feedback and behavior to develop actionable insights for enhancing customer experience and satisfaction.
• Collaboration and Communication:
• Work closely with IT, sales, marketing, and supply chain teams to ensure data integrity and consistency.
• Act as a liaison between technical and non-technical teams to translate complex data insights into actionable business strategies