Senior Business Analyst

at  Deloitte

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

REQUIRED QUALIFICATIONS

• Bachelor’s Degree required
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future\
• 5+ years of business analyst experience working in large teams
• 5+ years experience in facilitating requirements and joint application design sessions is required,
• 5+ years experience on an Integrated Eligibility projects with the knowledge on State and Federal programs like SNAP, TANF, Medicaid etc. required
• Excellent customer service and team interaction skills required
• Proficiency in design tools (such as Figma or equivalent)
• Knowledge of user-centered design principles and usability best practices.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced, agile development environment.
• Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
  Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
  The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $124,950 to $208,250.
  You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

PRIMARY RESPONSIBILITIES:

• Perform business analyses for as-is state of the system and develop roadmap for improving end-user experience
• Detail-oriented with a focus on producing high-quality deliverables
• Work with business and policy stakeholders to gather requirements for system improvements
• Communicate outcomes of the client sessions
• Responsible for translating the collected business requirements and proposing design options
• Follow UI/UX and Human Centered Design principles
• Provide clarification to technical team regarding the proposed design and intended outcomes as needed

OUR PURPOSE

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments.