Senior Business Analyst, External Relations

at  Harvard University

POSITION DESCRIPTION

Harvard Business School (HBS) is preparing for our next digital transformation, and is seeking a forward-thinking, strategic, and customer focused Sr. Business Analyst to support and drive the development of innovative solutions, services, and strategies. We are an experienced team of information and technology professionals who have invested in building the foundation, eliminating silos, and increasing data quality across multiple systems. The alumni of HBS are extraordinary individuals who regularly interact with the school through multiple digital channels. Our team oversees a portfolio of integrated technology solutions and provides both support and consulting on how to deepen their relationship with the school and with each other.
The vision for this position is to become an indispensable technology player to help achieve desired goals and objectives with a mission to use information to provide a reliable foundation for decision-making, opportunity realization and targeted business improvements.
You will understand trends in technology and anticipate organizational needs to help inform operations and increase the effectiveness and efficiency of fundraising, prospect management, and alumni engagement activities. Working with the Director of Business and Technology Operations, you will contribute to multiple aspects of technology operations and administration.
In this role, you are responsible to advise on all aspects of good IT governance, communications, change management, and business process improvements.

Responsibilities Include:

• Provide daily operational support to the External Relations (ER) Department and ensure high-quality services.
• Reporting to the Director, the Sr. Business Analyst is an active and engaged member within the ER IT team and collaborates with colleagues across the department to facilitate change management related to advancement solutions.
• Partner with departmental stakeholders to understand their objectives that are supported through available technologies.
• Participate in projects to document requirements, scope solutions, and develop solutions.
• Participate in daily team standups and recurring meetings on the management of all departmental technology systems and infrastructure.
• This role is responsible for other duties as assigned.

BASIC QUALIFICATIONS

• Minimum of five years’ post-secondary education or relevant work experience

ADDITIONAL QUALIFICATIONS AND SKILLS

Additional Required Qualifications:

• Bachelor’s degree in Business Administration and/or Information Technology required.
• Minimum 7 years’ direct experience working in an IT and business environment.
• Experience and knowledge of Data & Analytics, Master Data Management, & CRM Implementation tools/platforms.
• Experience implementing solutions to facilitate the work of development operations and alumni engagement or equivalent business functions in other industries.

Additional Preferred Qualifications:

• Agile, Scrum, or PMI Professional in Business Analysis (PMI-PBA) certification desired.
• Advanced degree in Business, Computer Science, or related area.
• Technical Curiosity / Willingness to Learn. Interested in seeking out new experiences, knowledge, and candid feed, back, demonstrating openness to learning and change.
• Attention to Detail. Able to see and pay attention to details; able to recognize the component parts of a procedure or object and verify the correctness or error in an individual part or procedure.
• Results Orientation. Able to identify actions necessary to achieve task completion and to obtain results; able to meet schedules, deadlines, quotas, and performance goals.
• Communication Skills. Able to convey information in a professional, precise, and easy-to-understand manner for various roles and levels of technical understanding through verbal and written communications.
• Proven experience within an organization supporting a hybrid and 100% remote environment.
• Ability to analyze complex information and recommend action steps.
• Excellent time management and multitasking skills; ability to work under pressure and against deadlines, must have flexibility and the ability to shift quickly and efficiently; must have the ability to work independently with a high degree of initiative, organizing multiple concurrent tasks.
• Experience working for non-profit, academia, or government.
• Experience providing high-level technology client services or working in a customer service environment.

ABOUT US

Founded in 1908 as part of Harvard University, Harvard Business School (www.hbs.edu) is located on a 40-acre campus in Boston. The School offers two full-time MBA and PhD programs, more than 175 Executive Education programs, and certificates and courses through Harvard Business School Online. For more than a century, Harvard Business School faculty have drawn on their research, connection to practice, global expertise, and passion for teaching to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will shape the practice of business and entrepreneurship around the globe.

• Provide daily operational support to the External Relations (ER) Department and ensure high-quality services.
• Reporting to the Director, the Sr. Business Analyst is an active and engaged member within the ER IT team and collaborates with colleagues across the department to facilitate change management related to advancement solutions.
• Partner with departmental stakeholders to understand their objectives that are supported through available technologies.
• Participate in projects to document requirements, scope solutions, and develop solutions.
• Participate in daily team standups and recurring meetings on the management of all departmental technology systems and infrastructure.
• This role is responsible for other duties as assigned