(Senior) Business Analyst - Local Shops Operations (all genders)

at  Delivery Hero

We are looking for a (Senior) Business Analyst (all genders) to join the Local Shops, Global Operations team on our journey to always delivering amazing experiences for thousands of Shops partners around the world as they bring their stores online. Collaborating closely with Local Shops Management to enhance revenue and cost efficiency, optimizing the onboarding process for new partners, and driving operational efficiency.
The role involves identifying areas for improvement, developing hypotheses, and presenting insights to improve overall onboarding performance. The Senior Business Analyst will monitor business, financial, and functional performance, supporting senior management with performance reports, business modeling, and strategic analyses for specific regions.

Your mission:

• You work closely with the Local Shops Management team to drive initiatives that have a direct revenue or cost impact
• You support the decision-making process on crucial topics such as shops’ onboarding process quality and efficiency optimization initiatives.
• You identify potential fields of improvement, develop hypotheses and provide new insights with your analysis to further increase our operational efficiency
• You work together with Delivery Hero’s central data team to translate data into meaningful insights and present recommendations to key decision-makers to help regional managers improve Q commerce performance
• You monitor and challenge business, financial and functional performance and drive key OKRs working on different strategic analysis for specific regions
• You support senior management with regular performance reports, business modeling and other critical topics

Your heroic skills:

• You have at least 3 years (not counting internships) of working experience in an analytical role in consulting or strategic business development, experience in e-commerce or tech is a plus
• You have a data-driven person with a high degree of comfort with analytics, numbers, business modeling and the capability with creative problem-solving abilities and an eye for detail.
• Strong SQL skills and knowledge of visualization tools such as Tableau and/or Looker is a strong plus
• Program/Project Management experience, to develop and maintain comprehensive project trackers to monitor progress, identify potential risks, and ensure alignment with project objectives.
• You are a hands-on team player with good relationship building skills.
• You possess excellent communication skills in English, verbal and written; and strong in senior management communication, including creating insightful and impactful presentations.

Who We Are:
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We’re as interested in your character as we are in your talent.
What’s in it for you:

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

Please refer the Job description for details