Senior Business Analyst - Regularity Reporting

at  WESTPAC BANKING CORPORATION

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At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

On a day-to-day basis, senior analyst will collaborate across teams and functions, working with BAU (Business as Usual) IT and business support teams. Key deliverables of this role will include:

• Facilitate batch process activities.
• Analyse and triage cross system IT issues for its resolution
• Chair meeting with IT Application teams for complex production failure impacting multiple systems.
• Proactive early engagement with Business Application Owner team in case of any upcoming issues
• Create and maintain agreed dashboards covering aspects such as batch running, health checks, etc.
• Communication to business and IT teams on critical issues
• Document and Coordinate workaround/intermediate fix of incident.
• Co-ordinate the solution on complex production failure impacting multiple systems with IT Application teams.
• Ensure project team to update the data flow, system diagrams post any change implementation to the existing solution.
• Highlight any potential control gap or weaknesses to Business Application Owner
• Communication to stakeholders for Tech focus updat

To be set up for success in this role, you will be able to demonstrate:

• Must have experience in regularity reporting solutions in financial services and banking environments.
• Must have a sound technical background.
• Must have an IT service management experience.
• Prior experience in supporting complex IT solution involving multiple teams.
• Technical problem solving and co-ordination among multiple teams.
• Extensive experience in service management (Incidents, Problems, Change, Configuration, and documentation)
• Proven Experience as a Technical Business Analyst
• Proficient in using Control-M, Service Now, Confluence, JIRA
• Working knowledge of using SAS, SQL, Power BI and excel for data analysis.
• Min 5 years’ experience in a similar role
• Good written and verbal communication skill