Senior Business Analyst with Salesforce

at  Epam Systems

REQUIREMENTS

• 2+ years working on the Salesforce.com platform
• 3+ years working with Hubspot managing Marketing Emails, Contacts and the integration with Salesforce
• Proficient in CRM B2B process (sales, service support/care) and process mapping skills
• Salesforce Administrator / Hubspot Marketing / Hubspot CRM Data Migration Certification
• Experience with agile methodologies (e.g. Scrum)
• Experience using process design tools (e.g. Signavio)
• Team player (easy and respectful communications, shares responsibilities for the team’s overall success)
• Communication and organizational skills
• Ability to quickly learn and adapt to new situations
• Creative problem-solver with the ability to work with a blank slate and inspire others
• Respond constructively and calmly to shifting priorities, demands, and timelines
• English B2+ (can communicate fluently with english speaking stakeholders, able to share his ideas and provide reasoning)

• Support Client’s CRM Consultants in defining the project scope and size, driving projects using Agile methodologies, and facilitating requirements workshops to gather and analyze requirements
• Map AS-IS and TO-BE processes and create epic, user stories for Salesforce Engineers
• Work with our QA team to ensure that the solution meets the requirements and support stakeholders and business units through UAT and triage bugs
• Assist Salesforce engineers in performing root cause analysis and provide Train-the-Trainer and functional documentation and sessions
• Configure and customize Salesforce and HubSpot platforms to meet business requirements and develop and maintain Hubspot workflows, reports, dashboards, and other tools to support business operations
• Ensure data integrity and consistency across Salesforce and HubSpot systems and support projects through post-go-live & hyper-care activities