Senior Business Consultant, Internal Consulting Group

at  First Horizon Bank

SUMMARY

Provide strategic consulting, process improvement, and technology solutions to internal bank partners responsible for high impact, customer-facing processes.

COMPETENCIES/SKILLS:

• Strong leadership
• Superior ability to communicate, collaborate effectively, and deliver results in a matrixed environment
• Ability to summarize results and decisions in a concise manner across varying stakeholders
• Outstanding influencing skills
• Excellent strategic thinking skills
• Strong analytical skills and high learning agility
• Excellent project management skills and ability to work on multiple projects simultaneously
• Process improvement skills
• Strong knowledge of the roles of other functions (Sales, Marketing, Operations, IT, Treasury Management, Credit, Risk, Legal & Compliance) and how to optimize the partnership with each function

EXPERIENCE

• Bachelor’s degree in Finance, Accounting, Business or related field; MBA preferred
• 10+ years of relevant experience in commercial or retail banking
• Process improvement experience; Lean Six Sigma certification preferred

ABOUT US

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

• Initiates cross-functional review of processes, analyzes data, develops and communicate insights, and recommends solutions to help our associates serve our clients even more effectively by streamlining and simplifying core processes
• Establish relationships with key stakeholders and owners of high impact, customer-facing processes to understand their needs and develop tailored solutions
• Coordinate project management resources, subject matter experts, outside consultants (as applicable), process owners, business leaders and other key stakeholders to deliver results
• Utilizing data analytics techniques, analyze large datasets, develop hypotheses, identify trends, and draw insights to develop actionable recommendations
• Utilize Lean Six Sigma and other similar methodologies to identify improvement opportunities and solve complex problems
• Manage multiple projects simultaneously while meeting deadlines and budget constraints
• Develop change management and communication plans as appropriate
• Monitor industry trends / developments staying abreast of changes to market or key competitors
• Communicate status, findings, and key actions to process owners and executive management