Senior Business Insights Specialist (US)

at  TD Bank

JOB DESCRIPTION:

The Business Insights Specialist leads on the interpretation of complex business issues, generating multifaceted insights, identifying opportunities to drive business growth and value. This role works in partnership with business leaders to present or generate appropriate insights including the delivery of supporting collateral and/or presentations. The role also provides consultative support, business insight, advice and expertise to guide decision making and/or strategic planning by leveraging and interpreting data and analytical models to provide business specific or broad strategic insight and using a variety of audience-specific communication techniques.
This Business Insights Specialist will be responsible for generating business insights that support the cobranded partnership division of TD Credit Cards. The ideal candidate will perform quantitative and qualitative analysis to support business needs. This role requires analytical skills, attention to detail and collaboration with various stakeholders.

This is a Hybrid position: Selected candidate will work 3 days in the Wilmington, DE office and 2 days remote.

• 1313 North Market Street, Wilmington, DE

EDUCATION & EXPERIENCE:

• Undergraduate degree or specialization in one of the fields below,
• 7 + years of relevant experience from a Information Management, statistical, mathematical, scientific or financial background
• or Graduate Degree and 5+ years relevant experience
• Proficient PC skills including a strong competency in MS Excel and PowerPoint, and a variety of analytical and reporting software packages
• Advanced knowledge of programming languages (i.e. SAS/SQL/ R, Visual Basic, Python)
• Ability to navigate multiple platforms and different data environments
• Strong analytical and program solving skills are required to interpret data and draw conclusions
• Excellent written and verbal communications skills

PREFERRED QUALIFICATIONS:

• Experience in retail credit card analytics and marketing data for retail cards is preferred

CUSTOMER ACCOUNTABILITIES:

• Works closely with business partners to gain deep understanding of the business and relevant objectives in order to contribute to the strategic direction of respective business and/or the enterprise
• Formulates relevant and meaningful data analysis through comprehensive data visualization tools, profiling tools, segmentation, as well as leveraging advanced modeling and analytics
• Leads on the interpretation of complex business issues, generate multifaceted insights and identify opportunities to help drive business growth or address business/enterprise needs
• Presents and communicates generated insights and recommended business actions to stakeholders/ business leaders in an easily digestible manner, leveraging tools/ techniques/ methods to produce a variety of visualizations/ presentations that fit the audience
• Acts as the primary interface with business to bridge and translate business requirements to analytics and reporting needs for a given domain/business
• Applies collaborative and strong stakeholder management approach to constructively influence and persuade stakeholders and partners where appropriate
• Serves as an authority on a given business domain and provide business expertise to place context around analytics discovery and inform recommendations
• Escalates data/process related problems and communicate to relevant teams in a timely manner and make recommendations for resolution
• Provides day-to-day support and delivery of analytics
• Builds insights solutions end to end (from initial demand to results/recommendation presentation) ranging in complexity

SHAREHOLDER ACCOUNTABILITIES:

• Represents functional area as a business insights & analytics specialized expert
• Synthesizes complex and vast amount of information and translate into actionable insights and strategy
• Builds business requirements and facilitate project execution to develop insights
• Executes with excellence on key programs / plans and data requests accurately and within a timely manner
• Collaborates with partners on business challenges and deliver fact-based analytical advice that aligns to strategy and drives shareholder value
• Identifies opportunities for business growth within a specific business or function by identifying potential use cases and value drivers
• Utilizes both quantitative and qualitative methodologies to interpret and present data effectively and clearly
• Works directly with the business teams to gather the demand for analytics and work with the analytics hub to fulfill the analytics demand
• Provides business explanation for anomalies/outliers identified during analysis
• Works with business functions and analytics teams to transition business requirements to analytics requirements
• Trains business users on how to integrate analytics into decisions
• Leverages knowledge of data capabilities to build and deliver insights
• Develops analysis to corroborate initial proof of concept
• Executes on data requests accurately and within a timely manner
• Identifies and investigates data/analytics related issues

EMPLOYEE/TEAM ACCOUNTABILITIES:

• Acts as an analytics & insights working lead/resource to others. Work closely with senior leadership on significant projects.
• Provides thought leadership and/or industry knowledge for own area of expertise
• Supports a positive work environment that promotes service to the business, quality, innovation and teamwork; ensures timely communication of issues/ points of interest
• Identifies and recommends opportunities to enhance productivity, effectiveness, and operational efficiency
• Works effectively as a team, supporting other members of the team in achieving business objectives and providing client services
• Participates in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees (e.g., Data Councils)

PHYSICAL REQUIREMENTS:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details