Senior Business Manager, Viral Vector Services

at  Thermo Fisher Scientific

JOB DESCRIPTION

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing proefficiency their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD! For more information, please visit www.thermofisher.com.

CLIENT EXPERIENCE AND RELATIONSHIP MANAGEMENT:

• Acts as the internal client advocate and leader of the assigned business at the site, balancing and driving both the client’s and site’s requirements and priorities.
• Develops and leads the business relationship with existing key accounts through understanding the client’s organization and business needs in addition to understanding the network perspective related to the client’s business to ensure overall approach is client versus site centric.
• Serves as the leader for all assigned clients’ business activities, representing the client interests, while improving the sites financial position.
• Supports and addresses all departments to get the encouraged results to the clients. Keeping in mind the Patheon values and objectives, gives input to the appropriate functions (working in tandem with the General Managers) to deliver in time, in full and “Right first time” goods and services.
• Leads all assigned Viral Vector Services & Advanced Therapies clients’ business relationship to ensure all issues are handled promptly and that all communications are timely and accurate.
• Facilitates and supports client direct contact with Subject Mater Expert (SME) as appropriate.
• Ensure plan execution is done in full respect of agreements and in compliance with Master Supply Agreement (MSA) or other applicable Agreements.
• Using at least the existing tools for critical issue, report to Patheon top management structure and central corporate functions all the main happening on sites that could impact the Patheon performances and problems to clients with advice and action plans in place.

EDUCATION:

• University Degree in Science (chemical/biological/biological processing), Finance and/or Business required.
• Preference having Master of Business Administration (MBA) degree.

EXPERIENCE:

• Typically requires 10 + years’ related experience in bioprocessing/pharmaceutical industry. Ideally multiple areas of experience in GMP functions.
• Experience in project management, account management, sales, or marketing with internal or external client-facing responsibilities with exposure to BD activities.
• Pharmaceutical or Contract Manufacturing experience strongly preferred.