Senior Business Specialist with German

at  EY

SENIOR BUSINESS SPECIALIST WITH GERMAN

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.
We are looking for excellent communicators and business advisors. If you are keen on constantly adding value and boosting business growth, this role is perfect for you.

THE OPPORTUNITY

We are looking for a Senior Business Specialist with financial and/or customer experience who will play a key role to advise and support our internal client serving teams in the Europe West region (Germany, Switzerland and Austria). This role offers the possibility of using German and English language skills on a daily basis while provide high-quality advice to our internal customers in terms of financial metrics, system usage and process navigation. If you are flexible and ready to adapt to challenges of a constantly changing environment, there is no better place for you to be and grow.

SKILLS AND ATTRIBUTES FOR SUCCESS

• Strong communication and teaming
• Excellent listening and asking the right questions
• Problem solving attitude and analytical skills
• Ability to view issues through the clients’ perspectives

YOUR KEY RESPONSIBILITIES

On a daily basis our Senior Business Specialist have following tasks:

• Work with finance teams to reach out to client servers and assist with their financial challenges
• Prepare and facilitate training for client serving teams on the use of software and financial topics
• Provide virtual support to our client serving teams via phone, email and chat
• Ensure that the needed responses are provided in a quick manner or escalated when essential
• Document all calls and emails in the system
• Share best practices and provide support to other teams and team members across borders and service lines
• Stay up to date with latest policies, processes and tools
• Stay connected with the business and functional experts
• Build up competence and strive for knowledge

As a new recruit, you will undergo our onboarding program which includes:

• EYs business in the designated region
• 30 days of intensive system and finance training program
• Work in test environment, group training, work shadowing with peers

TO QUALIFY FOR THE ROLE, YOU MUST HAVE

• Very good German and good English literacy
• Professional approach, demonstrating tact and diplomacy
• Strong communication and teaming
• Excellent listening and ability to ask the right questions
• Problem solving and analytical skills
• Ability to view issues through the clients’ perspectives