Senior Business Systems Engineer

at  Odaseva

ABOUT ODASEVA:

Odaseva helps Salesforce enterprises protect and secure their most valuable asset - data.
With the Odaseva Enterprise Data Security Platform, data-driven enterprises can secure critical Salesforce data against evolving threats, maintain operational integrity, and comply with data regulations.
Global Fortune 500 companies like LVMH, Michelin, Schneider Electric, Toyota, Capgemini and non-profits trust Odaseva with their most complex data security challenges. More than 120 million Salesforce users rely on Odaseva, and we’re backed by Salesforce Ventures.
Odaseva’s integrated suite of security products features Zero Trust architecture and real-time processing that not only meets but anticipates the stringent demands of global compliance. We provide businesses with the tools to prove recovery readiness, streamline precise data restoration, and leverage tools that protect the integrity and availability of critical data.
It’s a great time to join us!
When you join Odaseva, you’ll work alongside some of the most accomplished people in the Salesforce ecosystem.

YOUR ROLE

The Salesforce Administrator / Support at Odaseva Malaysia will play a crucial role in providing efficient and effective support for the CRMplatform built on Salesforce, ensuring smooth operations and user satisfaction. This position will be responsible for administering and maintaining Salesforce environments, resolving user issues, and collaborating with cross-functional teams to optimize the use of this Business critical application. All missions and tasks are defined and prioritized with the VP of Business Operations in charge of managing the Business applications portfolio.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Administering and maintaining Odaseva’s Salesforce environments, specifically focused on the Cosmos platform, to ensure optimal performance, data integrity, and security.
• Providing timely and efficient technical support to end-users, investigating and resolving issues related to CRM usage, data integration or configuration.
• Managing User creation requests using applicable Standard Operating Procedures.
• Collaborating with other team members to troubleshoot and resolve complex technical issues that impact the CRM platform.
• Collaborating with the Business Operations team to develop and document best practices, Standard Operating Procedures (SOPs), and knowledge base articles for CRM support.
• Assisting in the configuration and customization of Salesforce objects, flows, validation rules, layouts, and other functionalities to meet client-specific requirements.
• Contributing to ongoing process improvement initiatives, identifying opportunities to streamline and automate support workflows and enhance the overall performance of the CRM platform.
• Be able to lead some initiatives with complete autonomy from start to post Go Live support including requirements review, mockups, impact analysis, technical assessment, data updates, testing, go to production and post go live support.
• Conducting regular audits of data to identify and rectify data quality issues, ensuring accurate and reliable information within the CRM platform.
• Participating in the planning, preparation and execution of Salesforce system upgrades and regular releases.
• Contributing to CRM security by auditing and improving User permissions and accesses (Profiles, Permission Sets, Permission Set Groups, Field Level Security).