Senior Cabin Connectivity In-Service Engineering Middle East

at  Airbus

JOB DESCRIPTION:

You are looking for a new challenge and want to be part of the Customer Care Centre team? A great opportunity is offered to you!
Connectivity, IFE and integrated platforms engineering support team is looking for a Cabin Connectivity Middle East candidate.
If you are curious, interested in developing yourself in a wide array of interesting and challenging subjects, and keen to be the voice and drumbeater of in-service support topics… This position is for YOU!
The jobholder will be responsible for the delivery of (first-in-class) cabin
connectivity regional engineering support to Airbus operators and will have the

following responsibilities:

• Supporting and providing In-Service Engineering Support for High Bandwidth

Connectivity (HBCplus) customers in the Middle East region,

• Making the sorting between off-board and on-board connectivity issue,
• Contributing to the Maintenance recommendations to resolve issues in close

collaboration with airline maintenance & engineering teams, vendors and

Airbus customer care centre.

• Assist the Airline as Technical Advisor (no maintenance to be performed on

A/C by the candidate)

• Following-up and monitoring the service availability of the concerned fleet,
• Identifying and capturing improvements and limitations dealing with HBCplus

Products.

COMPETENCES / SKILLS REQUESTED:

As the successful candidate you will be able to demonstrate some of the following competencies and skills:

• Having a first experience in airline and/or having avionics background,
• Able to analysis problems and find mitigations solutions / first level of

troubleshooting recommendations,

• Team player, adaptable, flexible and open to continuing challenges,
• Good mentoring and data driven skills,
• Service minded and highly customer focus, able to understand customer

needs,

• Good coordination and relational skills to deal with Customers, Design Offices, Vendors and other Airbus departments,
• Good presentation skills, both oral and written.

Experience in supporting IFE & Cabin connectivity domains would be highly appreciated.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

EXPERIENCE LEVEL:

Professional

• Supporting and providing In-Service Engineering Support for High Bandwidt