Senior Case Manager

at  Catholic Charities Community Services

Description
Summary:
The Case Management Department of Catholic Charities Community Services (CCCS) seeks to ensure that everyone in the community has what is necessary to live a dignified human life: shelter, food, clothing, access to services and other resources. We serve a wide population that includes immigrants, seniors, families &individuals facing financial crisis, and food insecurity. We use a strengths-based and client-centered approach inour work, always striving to help communities resolve crises, adapt, and thrive.

QUALIFICATIONS:

• Bachelor’s degree with at least five years of relevant human/social service experience required.
• Bilingual Spanish/English required.
• Excellent interpersonal skills: the ability to work well independently and as part of a team.
• Knowledge of social service delivery systems and local resources.
• Excellent organizational, time-management and communication skills.
• WIFI access and ability to successfully navigate remote technology, if needed.
• Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform.

Provides an advanced level of engagement, assessment, service planning and follow-up using a strength based and trauma informed care approach.
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Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of information & referrals, advocacy, limited financial assistance, goods, and access tobenefits and resources.
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Responds to emergent high-risk cases and escalates to the Regional Director or other supervisory staffwhen appropriate.
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Consistently completes a general intake and conducts thorough needs assessments beyond the presenting need.
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Develops a service plan that addresses immediate needs and longer-term goals.
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- Possesses a comprehensive understanding of the complex social service system and partners with clientsto better navigate these networks, including encouraging self- advocacy.Liaises with community service providers that most frequently touch the lives of our residents residing in Putnam and Northern Westchester Counties.
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Provides direct support to social work interns under the direct supervision of the Regional Director.
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Builds collaborative relationships with community agencies, other Catholic Charities departments, divisions, affiliates, and archdiocesan entities.
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- Provides coordination and support for special events and develops outreach strategies.Regularly enters client information into the departments data management system (ECM) in atimelyand thorough manner.
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Completes requests for financial assistance and gathers supportive documentation in a timely, efficientand thorough manner.
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- Attends and participates in regular staff, department and community meetings, trainings and other agency-related activities.
- Other duties may be assigned.
Salary: $29.12 - $30.22 - This is a non-exempt hourly position based on a 35 hours work week or $53,000 - $55,000 annually.