Senior Case Manager

at  EML Group

Senior Case Manager
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Canberra, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
Do you have a passion for making a difference in people’s lives? We are seeking an experienced and dedicated Senior Case Manager to join our vibrant and dynamic business. Working as part of the Federal Self Insurance team, this exciting case management role is to pro-actively manage a portfolio of claims, provide exceptional customer service to all stakeholders and support injured workers to recover and return to work. The role acts as a senior member of the team, including coaching and escalations responsibilities.
This role will be great for someone with a workers compensation background or experience working with the Safety Rehabilitation Act (SRC).
This will be a permanent, full time position based in our Canberra office, with flexibility to work from home up to 3 days per week.

• Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
• Liaise with all internal and external stakeholders regularly to progress strategies and actions.
• Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments.
• Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with self-insurance guidelines.
• Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery.