Senior Case Manager

at  Gallagher

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:

• Multiple opportunities available due to team growth!
• Individual development planning & multitude of learning pathways
• Organisation which celebrates collaboration and innovation
• Something for everyone - range of staff benefits, discounts & wellbeing programs

ABOUT THE ROLE

As a Senior Case Manager you will work closely with injured workers to assist in the processing of their Workers Compensation claim during a challenging time after a workplace accident or injury. You will be the central point of contact for the injured worker, employer and any various other treating health providers to process weekly wage payments, support review of request for medical treatment, ensuring correct and timely processing of reimbursement of treatment costs, and be a go-to provider of customer service for any queries we receive from injured workers and employers relating to the processing of their claim. You will also provide crucial Return to Work support for injured workers who are ready to make a return to the workplace.
Our Senior Case Manager position offers a fully supportive and structured training programme. If you’ve been thinking about a career change, new challenge, or you want to use your experience in a different way, this could be the opportunity you’ve been looking for in the corporate world that offers you stability, flexibility and career growth.
Responsibilities:

AS A SENIOR CASE MANAGER, YOUR RESPONSIBILITIES WILL INCLUDE:

• Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
• Reviewing, monitoring and approving requests from your injured workers for medical/surgical treatment
• Ensuring appropriate documentation is received to process weekly wage payments for employers and injured workers
• Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
• Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
• Working closely with internal and external stakeholders including, injured workers, employers, treating health care providers to support
• Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information
• Working in conjunction with both external parties such as medical professionals, treating health providers, occupational rehabilitation services and employers, and internal teams such as your Injury Management and Technical teams to facilitate and influence a sustainable return to work and life for injured workers
• Participating in Case Conferences and implementing strategies for effective cost management on claims
  Qualifications: