Senior Case Manager

at  QBE

Primary Details
Time Type: Full time
Worker Type: Employee
Pro-actively developing case management strategies tailored to the needs of individual injured workers that are designed to facilitate; early return to work; appropriate and timely treatment; and effective management of costs.

Senior Case Manager - Comcare

• Permanent, Hybrid role – 2 days in office & 3 working from home
• Corporate benefits including insurance and retail discounts from Day 1
• 18 weeks equal paid parental leave (with super)

The opportunity
Time for the next step in your Workers Comp Career? Our Comcare team are looking for someone wanting take advantage of progression opportunities and act as a leader within a high performing team.
Your new role
As a Senior Case Manager you will have the opportunity to do your best work as you take on responsibilities for the end-to-end management of claims under Comcare legislation. You will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved.

Your role will include:

• Provide a range of coordinated high quality case management services for portfolios under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) and Comcare Regulatory requirements.
• Contribute to improvements through proactively managed relationships, measured performance against expectations and contractual requirements, service standards and best practice delivery.
• Prepare for, and participate in, cyclical events such as audits, claims review meetings, and association meetings.
• Participate in the broader SRC Licensee Association and Committee meetings, such as Education Days, training events, conferences, etc.
• Work in a senior capacity supporting day to day operations through mentorship and leadership activities, strategic and operational support.

About you
You genuinely care about the work you do, delivering an informed, customer- centric service with empathy and patience. You remain focused in a fast-paced environment, have exemplary communication skills and can demonstrate resilience in challenging and sensitive situations. You understand that you play an essential role in the delivery of a critical service that will have a significant impact on the lives of our customers at a difficult time.

You will also have:

• Demonstrated experience in workers compensation case management, within a self-insurance/Comcare environment highly desirable.
• Developed knowledge of workers compensation legislation, with the SRC Act 1988 highly desirable.
• Professional experience in a fast-paced, customer-centric environment
• A desire to uplift, educate and influence team members and customers.
• A resilient approach to your work, maintaining a positive and optimistic response to all challenges

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
recruitment@qbe.com
Application Close Date: 07/06/2024 11:59 PM
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

• Provide a range of coordinated high quality case management services for portfolios under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) and Comcare Regulatory requirements.
• Contribute to improvements through proactively managed relationships, measured performance against expectations and contractual requirements, service standards and best practice delivery.
• Prepare for, and participate in, cyclical events such as audits, claims review meetings, and association meetings.
• Participate in the broader SRC Licensee Association and Committee meetings, such as Education Days, training events, conferences, etc.
• Work in a senior capacity supporting day to day operations through mentorship and leadership activities, strategic and operational support