Senior CE Consultant

at  Hitachi Solutions LtdHitachi Solutions Ltd

COMPANY DESCRIPTION

Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies.
Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps.
Our highly skilled team help drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients.

JOB DESCRIPTION

We are growing our consulting team and looking for Senior Consultants CE to join us on our exciting journey and be part of the Hitachi Solutions family.

KEY ACCOUNTABILITIES

• Maintains a thorough knowledge of the organisation and adheres to all organisational
• standards
• Responsible for design, build, test and deployment efforts for Customer Engagement (CRM) technology solutions
• Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role
• Write development specifications and interface with customers to test modifications and resolve any issues that arise
• Execute assigned tasks within a structured project environment and lead consultants in various project work streams
• Analyse customer needs and participate in the design and architecture of business process solutions
• Responsible for completeness and quality of functional design
• Translate business requirements into Customer Engagement (CRM) functional and configuration requirements
• Responsible for testing and documenting the Customer Engagement (CRM) configuration

• Implement and deploy Microsoft Dynamics CE
• Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement
• Gather and understand client functional requirements
• Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CE
• Configure the application to meet a client’s requirements using the Microsoft Dynamics CE Customization Tool, Workflow Tool, or SDK
• Identify creative workarounds to meet requirements without the development of custom code
• Understand the functional capabilities and limitations for out of the box functionality as well as custom code
• Create technical specifications
• Design and integrate business processes and data flows between CE applications and other applications, such as back office/ERP applications
• Train client personnel on the usage and administration of Microsoft Dynamics CE (functional user training and technical training)
• Develop high level project work plans
• Provide technical support to existing CE clients
• Lead technical discussions with clients
• Develop data conversion and testing strategies