Senior Change Management Consultant

at  Servus Credit Union

Posting Closes: April 5, 2024
Employment Status: Full time temporary (12 months)
Compensation: $87,841 - $109,802 per annum
Please note: Although this position is considered hybrid, preference will be given to candidates who reside in Alberta
We are currently looking for a Senior Change Management Consultant to join our Enterprise Change Management team.
Servus Credit Union is Alberta’s largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada’s Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World’s Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.
If you have been a key stakeholder in leading a team through an innovative approach to change and growth, we’d love to chat with you.
Whether your passion is devising and driving large scale change strategies, improving organizational design, or transforming the way we work, you will find an opportunity to cultivate innovation quickly in an environment that is both entrepreneurial and collaborative. Our Enterprise Change Management Office is leading the way when it comes to helping leaders and employees draw insights from the rapid changes happening across the organization and in driving sustainable changes in the way people work in alignment to Servus’ noble purpose, vision and values.

ENOUGH ABOUT US, LET’S TALK ABOUT YOU:

• Proven track record leading and implementing large scale, complex organizational change management programs in areas such as technology adoption, strategic change and cultural adoption for at least 5 years
• Robust hands on change management experience with various methodologies, tools, processes and approaches
• Solid understanding of how people go through a change and the change process
• Demonstrated project management skills and organizational skills, including the ability to manage a diverse workload and multiple simultaneous projects. Ability to manage effectively under pressure for meeting strict deadlines
• Ability to persuasively communicate and collaborate with others at all levels within the organization and influence others to move toward a common vision, with the ability to clearly articulate messages to a variety of audiences, without direct authority

Although not required, the following experience, education/certificates are valuable assets:

• Project Management Experience and hands on knowledge
• Change Leadership certification and experience (e.g. Prosci)
• Professional designation (e.g. CCMP, CMC, PMP, etc.)
• A bachelor’s degree in Business Administration and/or Organizational Behaviour, Organizational Development is preferred.
• Experience with the Microsoft Office suite; Design Software (Adobe, Canva); SharePoint and Azure DevOps

Most importantly, we’re looking for candidates whose personal values align with our cooperative values. These values are evident in everything we do everyday. We’re not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve.

Stakeholder Engagement and Coaching:

• Working collaboratively, engaging, guiding, and coaching key stakeholders, including leadership, sponsors, and change champions on change management best practices
• Providing guidance and support to stakeholders throughout their change journey
• Promoting the benefits, methodology, and processes of enterprise change management to employees across the organization

Strategy Development:

• Stay connected and continuously engages to understand Servus business environment, key constraints, and challenges as well as organizational direction for the future
• Developing change management strategies and plans to support the implementation of organizational changes
• Conducting impact assessments to identify potential risks and challenges associated with change initiatives

Change Implementation and Support:

• Collaborating with project teams to integrate change management activities into project plans
• Coordinating and supporting the execution of change initiatives across different departments or teams
• Tailoring communication materials and key messages to effectively engage and inform stakeholders throughout their change journey
• Tracking and evaluating the progress of change initiatives, identifying areas for improvement, and implementing corrective actions

Measurement and Reporting:

• Collecting and analyzing data to assess the impact of change initiatives on organizational performance
• Continuously monitoring and adjusting change strategies based on feedback and evaluation results