Senior Claims Analyst, Asia Pacific Claims Group

at  Allied World Assurance Company Holdings Ltd

ESSENTIAL REQUIREMENTS:

• Relevant academic qualifications ("A” level or diploma graduates or the equivalent), or Law graduate
• Minimum 4 years’ solid working experience in Casualty, Professional Indemnity and / or Healthcare claims, or Law graduate with experience of 3rd party claims
• Certificate of General Insurance ("CGI") / ANZII or ACII / Law Degree
• Be a team player and able to work independently and under pressure
• Possess good interpersonal skill and customer service-oriented attitude
  Job ID 2400002W

• Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided
• Identifying non-standard or complex claims and escalating to supervisor to ensure they are handled appropriately
• Conducting pro-active settlement through negotiation, mediation, global settlement or litigation and escalating to supervisor when necessary
• Identifying suspicious / fraudulent claims and escalating to supervisor for appropriate actions
• Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction
• Organizing and using approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers
• Supporting more experienced colleagues in the handling of non-standard cases
• Assisting in preparation of reports or analysis where necessary
• Providing administrative support as required
• Ensuring compliance with all legal, regulatory and policy requirements internally and externally