Senior Claims Officer

at  QBE

Primary Details
Time Type: Full time
Worker Type: Employee
Senior Claims Officer – Property
Location: Melbourne, Brisbane & Newcastle
Type: Permanent Full Time
The opportunity
Join our team as an experienced Senior Claims Officer – Elders Property Claims. Handle Domestic, farm and commercial damages from fire, floods, theft, and more. Leverage your customer service expertise for success and growth in high-value/complex claims within the dynamic insurance industry.
At Elders, we exist to support our customers and agencies deliver exceptional claims service and be there for our customers when they need us the most. We do this by providing honest, efficient, and fair services, listening to our customers, providing personalised claims experience and growing the capability of our people.
Your new role
This role offers an exciting and challenging opportunity to collaborate with our agency partners, customers, loss adjusters, builders, and suppliers for effective and efficient claims management.

The key responsibilities for this role include the following, but not limited to:

• Provide exceptional customer service via verbal, written and in-person interactions
• Guide and provide support to our customers after their loss
• Build and maintain strong relationships with both internal and external stakeholders to drive positive outcomes for the customer and business
• End to end claims management of large and complex property claims
• Work in a fast-paced and dynamic work environment and offer guidance to less experienced team members,

About you

To be successful in this role, you will have:

• High level of technical understanding and ability to manage a diversified portfolio of large and complex property claims.
• An understanding of general insurance in property and previous experience within a large and complex claims environment.
• Demonstrated customer focus and ability to manage customer and stakeholder expectations.
• Possess resilience and the ability to remain composed under pressure.
• Demonstrate confidence in decision-making and empowerment, coupled with the capacity to actively listen and guide stakeholders through the claims process with empathy.
• Demonstrate proficiency in computer skills, adaptability to new systems, effective prioritisation of work, and a willingness to seek assistance when required.
• Good problem-solving skills - ability to interpret technical / investigation reports to make sound business decisions.

About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too?
Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 12 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now!
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at
recruitment@qbe.com
Application Close Date: 21/06/2024 11:59 PM
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

The key responsibilities for this role include the following, but not limited to:

• Provide exceptional customer service via verbal, written and in-person interactions
• Guide and provide support to our customers after their loss
• Build and maintain strong relationships with both internal and external stakeholders to drive positive outcomes for the customer and business
• End to end claims management of large and complex property claims
• Work in a fast-paced and dynamic work environment and offer guidance to less experienced team members

To be successful in this role, you will have:

• High level of technical understanding and ability to manage a diversified portfolio of large and complex property claims.
• An understanding of general insurance in property and previous experience within a large and complex claims environment.
• Demonstrated customer focus and ability to manage customer and stakeholder expectations.
• Possess resilience and the ability to remain composed under pressure.
• Demonstrate confidence in decision-making and empowerment, coupled with the capacity to actively listen and guide stakeholders through the claims process with empathy.
• Demonstrate proficiency in computer skills, adaptability to new systems, effective prioritisation of work, and a willingness to seek assistance when required.
• Good problem-solving skills - ability to interpret technical / investigation reports to make sound business decisions