Senior Clerical Officer

at  The Christie NHS Foundation Trust

A position exists for a Senior Clerical Officer to work in the Nuclear Medicine department at the Christie Hospital NHS Foundation Trust. The Christie is situated in south Manchester and is an international leader in cancer research and development. It is the largest cancer treatment centre of its kind in Europe.
You would form part of a multi-disciplinary team which provides specialist diagnostic and therapeutic services including PET-CT to over 15,000 patients annually. Responsibilities include receiving patients, patient scheduling, organising patient appointments and report distribution. The working pattern may include extended working days and weekends.
Applicants should have a good general education to A-level standard and be computer literate. Strong interpersonal and organisational skills are essential. Previous experience working within the NHS and/or in a clerical role would be desirable. An exciting opportunity is available to join the Nuclear Medicine team as a Senior Clerical Officer.
Greet and book-in patients and visitors attending the department. Liaise with others, including wards and departments, to ensure that patients’ needs are met throughout their stay in the department.
Take and deal with telephone requests and respond to incoming emails promptly.
Schedule appointments with regard to existing bookings and staffing levels requiring an awareness of the varying complexities of patients’ procedures, equipment and staff needed to undertake the test or treatment.
Liaise with trusts, Nuclear Medicine departments and PET-CT scanning centres across the region.
Management of various patient administration systems and databases.
Transfer of images across the region via Image Exchange and PACS portals.
Provide data and reports relating to Nuclear Medicine workload and cancer waiting time targets.
Maintain stock of stationery including all forms and patient information leaflets.
Assist in the implementation of any changes to booking procedures due to the modernisation agenda.
Ensure all trial data is captured and recorded for monitoring purposes.
To deputise for the Senior Office Manager when appropriate
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Administration
Takes requests and makes appointments for patient studies using a computerised booking system and sends out associated information to the patient.
Schedules appointments with regard to existing bookings and staffing levels. This requires an awareness of the different complexities of patients’ procedures and the equipment and staff needed to undertake the test or treatment.
Co-ordinates the making of appointments for the clinical PET service in accordance with the Operational Policy. This includes:
Dealing with incoming requests promptly.
Contacting the Nuclear Medicine Departments and PET-CT scanning centres at Manchester Royal Infirmary, Wigan Albert Edward Infirmary, and various PET-CT sites, to transfer requests, as appropriate.
Confirming all patients will be attending their appointment.
Contacting patients by phone to determine their eligibility for attendance and give appropriate appointment.
Update the PETCT website.
Update the image exchange and PACS portals.
Keeping records of all requests, for the purpose of audit.
Produces day logs for patients attending for studies, obtaining patient notes from records if necessary.
Books interpreters as required.
Maintains stocks of stationery, including all forms and patient information leaflets.
Maintains the filing system for the Nuclear Medicine (Clinical) Department. This includes ensuring that records are kept and/or destroyed in accordance with NHS and Trust policies and guidelines.
Assists in the implementation of any changes to booking procedures due to the modernisation agenda.
PET National Contract and data management
Leads the reporting audit, liaising with external auditors to ensuring compliance with targets outlined in the PET national contract.
Endeavours to ensure that appointments for Nuclear Medicine investigations comply with cancer waiting time targets where possible, including monitoring data to comply with targets for cancer waiting times.
Provide data and reports relating to the workload of the Nuclear Medicine department as required. This will include data required to demonstrate compliance with targets.
Ensure that the Nuclear Medicine and PET NC Support Manager is fully aware of any matters rising from the above
Assists on a monthly basis in collection of data required for QSIS and PET-CT dashboards.
Will have System Manager access on the PET-CT referral portal, activating/deactivating clinician accounts, updating clinical indications as and when required and authorizing new user accounts.
Ensures all data captured within the PET-CT database is valid and accurate and maintains record of all requests for the purpose of audit.
Deputising Responsibilities
Deputising for the Senior Office Manager where appropriate
Induction of new staff and training them in performing duties associated with the patient appointment and attendance process.
Map staff rotas to ensure appropriate cover
Advise and propose changes to departmental policies and procedures
Regulatory
Ensures that the monthly legal limit for in-patient radioiodine treatments is not exceeded.
Contacts other staff (medical/secretarial/nursing) to ensure that incorrectly completed request cards for patients’ studies are amended to comply with IRMER (2017)
Monitors clinical trials activity
Ensures all trial data is captured and recorded for monitoring purposes.
Equality and Diversity
To recognise the importance of people’s rights and interpret them in a way that is consistent with Trust procedures, policies, and legislation.
To challenge behaviour that infringes the rights of others.
To identify and take action where necessary to address discrimination and oppression.
Health & Safety
Monitor and maintain health, safety and security of self and others in own work area.
Identify and assess potential risks in work activities and help others in how to manage these risks appropriately.
Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system