Senior Client Engagement Officer, ACT, 6 Months

at  Infopeople

KEY ACCOUNTABILITIES

• Engage and build rapport with a diverse range of clients and stakeholders, both internal and external.
• Undertake assessments of applications for housing assistance in accordance with the principles of client centred service delivery.
• Match resources to client’s needs and circumstances.
• Apply legislation and policy within a human services environment.
• Provide clients with timely information and referrals.
• Prepare written material related to assessments, resource allocation, decision making and other government requirements.
• Maintain sound record keeping practices.
• Work within and support the work of a small team.
• Represent the organisation in a range of departmental, government and community forums.

KEY REQUIREMENTS

• Demonstrated commitment to high Quality, client centred service delivery to a diverse and complex client population, and the ability to engage and build rapport with clients including a sound understanding of the client group and why they may need housing assistance
• Demonstrated ability to assess, match and deliver services to a diverse client group who demonstrate high, complex and priority needs.
• Proven analytical and problem-solving skills of a high order including the ability to research, interpret and apply legislation, regulations and other guideline material relating to the operations of the work area.
• Proven well developed oral and written communication skills including the ability to build relationships, liaise and negotiate with community and government services and colleagues.
• Experience in undertaking a broad range of administrative tasks and maintaining clear and sound record keeping practices.
• Demonstrated ability, both independently and as part of a team to consistently achieve results, manage and report against workloads and competing priorities, promote and adapt work practices in response to changing demands within the workplace.
• Demonstrated ability to uphold and promote the principles of workplace diversity, participative work practices and a demonstrated commitment to work in accordance with, and uphold the ACT Government’s Respect, Equity and Diversity Framework and the Directorate’s Work Health and Safety system.

Please refer the Job description for details