Senior Client Engagement Officer

at  Chandler Macleod

REFERENCE

BH-159942
As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our client is seeking to engage a Senior Client Engagement Officer
Location: Canberra, ACT
Contract Length: Start – 29/04/2024, End – 28/10/2024
Pay rate:$58.77 - $62.07/Hour + Super
Eligibility/Security Requirement: Successful applicant will be required to obtain a cleared Police Check

ELIGIBILITY/OTHER REQUIREMENTS:

• Current Drivers License.

Desirable, but not essential, qualification and experience:

• Experience in using a range of IT business and office applications.
• Relevant tertiary qualifications in Social Work, Community Development, or a related field.

If you feel you are a suitable candidate submit your application Alternatively, you can call Neville Smith on 02 6268 9916 or email Neville.Smith@chandlermacleod.com for further discussion.
Please Note – The due date for this submission is 30/04/2024.

Senior Client Engagement Officer will be responsible for assessing complex client needs, determining eligibility for housing, matching resources to needs, implementing and applying legislation, policies and business rules and delivering front-line client services including assisting people accessing the Central Access Point.

• Engage and build rapport with a diverse range of clients and stakeholders, both internal and external.
• Undertake assessments of applications for housing assistance in accordance with the principles of client centered service delivery.
• Match resources to client’s needs and circumstances.
• Apply legislation and policy within a human services environment.
• Provide clients with timely information and referrals.
• Prepare written material related to assessments, resource allocation, decision making and other government requirements.
• Maintain sound record keeping practices.
• Work within and support the work of a small team.
• Represent Housing ACT in a range of departmental, government and community forums.
• Model behaviors consistent with the ACT Government’s Respect, Equity and Diversity Framework and lead safe work practices that are in accordance with the Directorate’s Work Health and Safety system.
• Perform other job-related duties as assigned.