Senior Client Insights & Business Intelligence Manager

at  Clifford Chance LLP

JR-5617

• London
• Business Development
• Permanent

Job Description

YOUR EXPERIENCE

• A demonstrable track record in a management role in a similar data analysis, research and insights role, deliver action-oriented analysis to support strategic goals, drive business decision-making and growth.
• Ideally you’ll have worked in a large global organisation. Law firm experience is desirable but not essential.
• Experience working effectively and co-operatively with senior stakeholders, across borders and in a matrixed organisation.
• Strong project management skills.

COMMUNICATION AND PRESENTATION SKILLS

• Excellent communication, presentation and written abilities, with the capability to convey complex data-driven insights to non-technical stakeholders.
• The ability to work effectively and co-operatively with senior stakeholders, across borders and in a matrixed organisation, is vital.
• A positive and robust attitude to pressure and difficulties.
• The ability to deliver clear and strategic advice to a range of stakeholders.
• A confident, firm and positive approach; comfortable dealing with people at all levels in the Firm.
• Strong listening skills.

KNOWLEDGE

• An understanding of best practice in research and data analysis.
• An understanding of the sectors, regions and economies in which the Firm operates and how sector and market developments may affect our clients.
• An innovative approach: Experience in identifying and delivering the digital tools and resources needed to deliver insight, whether research, collaboration or client insights platforms.
• Knowledge of data privacy and compliance regulations (e.g., GDPR) is a plus.

WHO WE ARE

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.
You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.
Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.
Additional Information

THE ROLE

Clifford Chance is one of the world’s leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The Firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; Corporate and M&A; finance and banking; real estate; tax, pensions, and employment; litigation and dispute resolution, through the lens of its leading position across a number of strategic sectors.
The Firm operates through committees to steer the Firm’s decision making to align with our global strategy. The Clients, Markets and Products Committee is designed to focus on “One Firm” client centric growth which is co-led by the Global Clients, Markets and Products ("CMP") Partner and Chief Client Officer ("CCO"). The stated aim is to create a “clients first” culture and ensure we collaborate around our clients to deliver the highest quality legal services from practice area, product and sector specialists.
To achieve this, it is critical we deploy our resources, data, partner insight and client listening to ensure we continually improve and refine our client offering. The Global Operations and Business Transformation Committee focuses on the Firm’s operational strategy to ensure it is closely aligned to the client strategy and is designed to further improve the efficiency and cost effectiveness of our operations.
Underpinning our plans for growth, is our ambition to grow and develop our client relationships, by delivering through a client first culture of collaboration and outstanding client experience. Our Global Client Insights and Business Intelligence team will lead our efforts in leveraging data and insights to drive strategic decisions and enhance our client relationships.
The Senior Client Insights & Business Intelligence Manager is a key role which will support the Global Head of Client Insights and Business Intelligence and the broader Client & Market Development (CMD) function. The role will support the development and execution of comprehensive client and business intelligence strategy that empowers our Firm to make data-driven decisions, optimize client engagement, and drive business growth. This role will include close collaboration with cross-functional teams to ensure the successful execution of business intelligence initiatives on a global scale.

WHAT YOU WILL DO

The Senior Client Insights & Business Intelligence Manager is a key role which will support the Global Head of Client Insights and Business Intelligence and the broader Client & Market Development function. The role will support the development and execution of a comprehensive client and business intelligence strategy that empowers our Firm to make data-driven decisions, optimize client engagement, and drive business growth.
This role will include close collaboration with cross-functional teams to ensure the successful execution of business intelligence initiatives on a global scale.
Qualifications