Senior Commercial Account Executive

at  Zendesk

Job Description

• Tenacity, drive, and motivation to be a top performer who exceeds expectations.
• Will to put a lot of energy to prospect and hunt on a daily basis, with a clear focus on New Business Pipeline Generation.
• A great personality, we want you to bring your individualism to the team!
• A relationship expert, someone who thrives on selling to C-suite and VP leaders.
• Significant experience selling within the software industry, SaaS would be amazing!
• A proven track record of consistently hitting targets resulting in success.
• Highly skilled in delivering engaging virtual presentations, online web demos, remote sales processes.

ABOUT ZENDESK - CHAMPIONS OF CUSTOMER SERVICE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

WHAT YOU’LL BE DOING:

• Exceed activity, pipeline, and revenue goals on a quarterly basis
• Continually build pipeline of new business, upsell, and cross-sell opportunities
• Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
• Develop and manage relationships with prospects and accounts in the territory
• Demonstrate and sell value to key partners within the accounts during fast paced as well as complex sales cycles
• Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce

WHAT YOU BRING TO THE ROLE

• Experience selling to director/VP level leaders
• 6+ years of software selling experience; SaaS experience preferred!
• 2+ years outbound prospecting experience a plus
• Bachelor’s degree or equivalent work experience
• Track record of success selling into Commercial companies
• Technically savvy; detailed understanding of a related technology
• Proficiency using Salesforce.com
• Skilled in virtual presentations, online web demos, remote sales processes
• Outstanding verbal and written communication skills
• Every high-tech sales role requires hard work, commitment, energy, enthusiasm, a can-do attitude and positivity coupled with many other “right behaviors” which ultimately come down to being a person of integrity.
• Willingness to travel