Senior Communications Analyst

at  Toronto Transit Commission

JOB INFORMATION

Requisition ID: 9188
Number of Vacancies: 1
Department: Information Technology Services (20000014) - End User Devices (30000038)
Salary Information: $101,719.80 - $127,218.00
Pay Scale Group: 10SA
Employment Type: Regular
Weekly Hours: 35, Off Days: Saturday and Sunday Shift:
Posted On: April 12, 2024
Last Day to Apply: April 20, 2024
Reports to: Manager, EUD
The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”

WHAT SKILLS YOU BRING

Demonstrate specialized expertise and knowledge in the assigned field
Communicate in a variety of mediums
Apply analytical skills
Provide specialized consultation
Plan and organize activities / projects to meet section and organizational goals

WHAT QUALIFICATIONS YOU BRING

• Post-secondary education in Computer Science, Business/Telecommunications, or the equivalent, combined with extensive directly related practical experience working at a technical level in a diverse information technology or carrier related environment.
• Extensive knowledge and practical experience related to all facets of voice telecommunications systems and management and related telephony theories and technology including voice communications equipment, systems (Centrex, Octel - Integrated Voice Messaging, ACD’s, Bell - CDC/Station CM, IVRs etc.), carrier services and related telecommunications regulations.
• Extensive knowledge and practical experience related to all facets of mobile telecommunications systems and management and related mobile telephony theories and technology including cellular communications equipment, systems (CDMA, GSM, HSPA, LTE, WiFi etc.), carrier services and related telecommunications regulations and tariffs.
• Excellent analytical, problem-solving, consultative, supervisory, and administrative skills.
• Technical knowledge of computer networking and LAN technologies (TCP/IP, Netbios, TAPI etc.) and the protocols related to Voice Over IP (VoIP).
• Hands-on experience in administering and configuring Microsoft Intune for mobile device management in enterprise environments.
• Knowledge of computer programming and productivity tools (word processing, spreadsheet, presentation), and business principles.
• Experience in the information technology field with administering Capital and Operating Budgets.
• Sound judgement; well-developed organizational, interpersonal, oral and written communication skills.
• Proven track record of successfully solving technical problems for business users and non-technical operators and working under high service demands and time constraints.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
• A demonstrated background of experience related to LAN technologies is preferred.
• Experience in the administration of a large voice communications system as well as the design and application of telephony/voice communication and VoIP technology to meet business requirements is preferred.
• Practical project management experience is a definite asset.

Reporting to the Manager – End User Devices, the incumbent is responsible for assisting with the strategic formulation, implementation, and on-going sustainment of appropriate voice and mobility communications technologies, platforms, and/or services in the TTC. The incumbent provides advanced technical expertise regarding the planning and delivery of wired voice communication and wireless mobility communication services to the TTC. This position requires the incumbent to work closely with other technical staff in assessing, planning and addressing the TTC’s current voice and mobility communications needs and future requirements. The Senior Communications Analyst must deliver timely, standards compliant, and quality-driven technology solutions. The incumbent must be able to frequently interact with customers at all levels, respond to rapidly changing work demands, and handle requests, work plans and exceptions in a competent and professional manner.
You will provide technical expertise to section staff, management and various client departments regarding the planning and delivery of wired voice communication and wireless mobility communication services, where in you will act as technical team lead in major projects by providing expertise/co-ordination in the implementation of voice and mobility communications technologies and/or services for customer environment, conduct project assessments, prepares project plans and reports and makes presentations/ recommendations to senior management staff regarding voice communication equipment and service requirements and mobility related communication services, workw closely and effectively with Section Heads and their staff in planning, developing and implementing solutions to solve and prevent voice and mobility communication related problems.
You will ensure the technology architecture meets the TTC’s high standard and maximum efficiency for voice communication and mobility communication services. You will develop, review and revise standards, processes and procedures for the use of voice communications and mobility communication facilities;- lead the implementation/adoption of new voice technologies in a dynamic corporate network environment and assist the Manager - End User Devices in the development, revision and fine-tuning of high-level and detailed plans for voice and mobility communications support and services to support all identified ITS goals and objectives.
You will manage the TTC’s mobile devices in an enterprise environment to enhance security, increase productivity, and ensure compliance and Plan, supervise and direct the work of the Communications Analyst where in you will configures, deploys, and manages Microsoft Intune to manage mobile devices, including Android and iOS smartphones and tablets and delegate assignments, direct the work flow and monitor work results to ensure quality and quantity standards are maintained.
In addition to the above, you will be responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service provider and an employer and perform related duties as assigned.