Senior Communications Engineer

at  BAI Communications

Provide Subject Matter Expert support and maintenance around Motorola P25 to the NSW PSN, with a focus on administering and maintaining the P25 PSN operation.

Key Responsibilities:

• Reporting to the Senior Manager, Engineering and Level 2 Services and providing technical service to the business and our client
• Support Motorola P25 Network management-tool and architecture.
• Assist the technical change management process by testing all changes, where required, in configuration or software that have the potential to affect End User Devices
• Escalation and providing support to level 3 support
• Perform engineering support to broader NOCC, L2 and field teams
• Interact with the Client to resolve any issues or problems and otherwise as required to complete any support activities.
• Take the lead in providing ad hoc support, training, direction, and guidance to BAICC, Service Integrity Unit and, in relation to system maintenance and fault restoration.
• Work closely with the internal stakeholders by providing high level support and resolution of customer and network issues in an agreed timeframe.
• Manage complex faults, investigating repeating incidents to root cause level, offering work arounds, or identifying fixes where required
• Assist in the development of work estimates and quotations for both out of scope PSN activity as well as external bids where appropriate.
• Assist in minor project works from time to time.
• Perform on call system support for PSN L2 NOCC on a roster
• Travel to sites as required for site acceptance, issues, planning, testing, and fault rectification support.
• Participate in the On Call Roster for after hour’s primary response.