Senior Community Education Officer

at  Queensland Fire and Emergency Services

About us
As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.
Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses Queensland Fire and Rescue, Rural Fire Service Queensland, and also supports other volunteer groups providing emergency response to Queenslanders.
Purpose of the role
The Community Engagement unit sets and drives the strategic direction for community engagement and education in the department, and is responsible for providing strategy, policies, and resources to ensure a contemporary and consistent approach to community engagement and education. The team works in conjunction with other teams across the department and external stakeholders to ensure Queensland communities are engaged in a meaningful way about fire safety, and other matters relevant to organisational and operational capabilities through designing and facilitating education and training programs to educate and build community capability to prevent, prepare for, respond to, and recover from emergency events.
Reporting to the Manager, you will be responsible for supporting the community focused safety educational and awareness programs to ensure Queenslanders have clear and easy access to information about the departments services and programs, including Fight Fire Fascination and Road Attitudes and Action Planning. You will contribute to the development, monitoring, implementation and reporting of statewide resources, systems, tools, and processes to support programs and practitioners in the delivery of adaptive contemporary community engagement. You will work with Regional Community Engagement Coordinators to support statewide and regional events and programs.
Key requirements

Highly desirable requirements

• Minimum C Class Driver’s License (non-restricted).
• Knowledge and experience or qualifications in training and assessment, market research and analytics, education and/or community engagement activities.
• Experience working in an inter-agency/multi-agency or volunteer organisation.
• Knowledge of or experience in community engagement methodologies and practice such as IAP2.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

• Contribute to the development, implementation and evaluation of cost-effective community education strategies, programs, systems and procedures.
• Contribute to the development and review of public education resource materials, suitable for use in a range of environments, including on-line, electronic, and print to provide information and develop community resilience.
• Develop and maintain effective partnerships, collaborations and strategic alliances with key internal and external stakeholders to maintain high standards of information and service delivery.
• Review and evaluate programs by monitoring outcomes, and identifying best practice alternatives, and provide high-level advice and recommendation to enhance service delivery within the areas of community education.
• Facilitate research and analysis of community safety education trends, issues, and initiatives, and assist in determining suitable best practice programs for application in Queensland.
• Coordinate resources, evaluation and/or delivery of multiple community education programs to support and effectively manage program activities.
• Represent the department to the community, other agencies, industry bodies and associations or working groups to identify best practice activities within areas of community safety and achieve positive outcomes.
• Monitor and maintain targeted community education and resilience programs and identify opportunities to enhance community awareness and preparedness for fire, emergency, and disaster events.

Capabilities
To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:
Leadership Competency Stream - Individual Contributor (leading self)

Vision

• Stimulates ideas and innovation
• Leads change in complex environments

Results

• Builds enduring relationships
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values of:

• Respect
• Integrity
• Trust
• Courage
• LoyaltyThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

• Contribute to the development, implementation and evaluation of cost-effective community education strategies, programs, systems and procedures.
• Contribute to the development and review of public education resource materials, suitable for use in a range of environments, including on-line, electronic, and print to provide information and develop community resilience.
• Develop and maintain effective partnerships, collaborations and strategic alliances with key internal and external stakeholders to maintain high standards of information and service delivery.
• Review and evaluate programs by monitoring outcomes, and identifying best practice alternatives, and provide high-level advice and recommendation to enhance service delivery within the areas of community education.
• Facilitate research and analysis of community safety education trends, issues, and initiatives, and assist in determining suitable best practice programs for application in Queensland.
• Coordinate resources, evaluation and/or delivery of multiple community education programs to support and effectively manage program activities.
• Represent the department to the community, other agencies, industry bodies and associations or working groups to identify best practice activities within areas of community safety and achieve positive outcomes.
• Monitor and maintain targeted community education and resilience programs and identify opportunities to enhance community awareness and preparedness for fire, emergency, and disaster events

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governanc