Senior Community Liaison Officer

at  Toronto Transit Commission

JOB INFORMATION

Requisition ID: 9690
Number of Vacancies: 2
Department: Community and Stakeholder Relations (20000064) - Community & Stakeholder Relations (30000082)
Salary Information: $91,618.80 - $114,532.60
Pay Scale Group: 9SA
Employment Type: Regular
Weekly Hours: 35, Off Days: Saturday & Sunday Shift: Day
Posted On: June 26, 2024
Last Day to Apply: July 11, 2024
Reports to: Manager Community and Stakeholder Relations
The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”

WHAT QUALIFICATIONS DO YOU BRING?

• A Post-secondary college diploma or university degree in planning, political science, social science, communications, or a combination of education, training and experience deemed to be equivalent.
• Several years of related work experience.
• Proficiency in the use of personal computers and software applications relevant to the work, including Microsoft Word, Excel, PowerPoint, database.
• Knowledge of communications and community relations principles, methods and practices.
• Knowledge of engineering and construction terminology and methods as well as the ability to translate complex technical information into easily understandable material for the public and various stakeholders.
• Effective verbal and written communication and presentation skills; excellent interpersonal, facilitation, organizational and problem solving skills; sound judgement, tact and diplomacy; and strong dispute resolution and negotiation skills.
• High level of customer service orientation.
• Ability to effectively deal with issues of a sensitive nature when investigating, responding or preparing correspondence to address complaints.
• Must have or quickly acquire a thorough knowledge of the TTC’s organizational structure and functional areas with an emphasis on construction and maintenance.
• Must have or obtain Subway/SRT Rule Book certification.
• Must have or acquire knowledge of surface and safety rail/signal operations.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
• Promoting a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Providing leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies

WHAT SKILLS DO YOU BRING?

Plan and organize activities / projects to meet section and organizational goals
Communicate in a variety of mediums
Create and deliver presentations in various formats
Apply analytical skills
Use office technology, software and applications

As the Senior Community Liaison Officer, you will plan and implement community relations and outreach strategies for major TTC Capital and Operations projects with significant benefits and potentially significant impacts to local communities and TTC customers. You will act as the community liaison in connection with TTC construction projects and initiatives by collaborating and partnering with various TTC departments and multiple external agencies and organizations.
This will include conducting and facilitating on-site visits (and online consultations), meeting with residents on individual or group/community basis and conduct home consultations regarding construction concerns (e.g. operational noise/vibration complaints). Address various issues, requests, complaints, and inquiries from the public in a timely manner to effectively resolve issues and demonstrate TTC’s accountability. You will consult directly with City Councillors and arrange community site walks and meetings related to ongoing community concerns for major projects that require attendance of senior TTC staff and executives; follow-up and arrange subsequent action as required to resolve issues.
You will serve as the point of contact for community leaders, City Councillors and other key stakeholders including Business Improvement Areas (BIAs), school boards, institutions and neighbours.