Senior Community Manager- Replacement for maternity leave

at  Mindspace

ABOUT MINDSPACE

Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.

DO YOU HAVE THE FOLLOWING EXPERIENCE?

• Experience in Sales
• Four-year college degree MBA/MA (an advantage)
• Experience in Real-Estate (an advantage)
• Experience in team management (a must)
• Great verbal and written communication skills in German (a must)

Critical competencies for success:

• It’s all about the people! Heading the Community Management team means always being attuned to people’s needs and being customer-centric
• Be able to manage a growing team in a fast-paced environment
• Getting the job done is critical. You should be a practical, creative, fast-thinker who is constantly on his feet and aware that others are counting on you
• You should be a results driven individual who, with very thorough processes, is a great methodologist
• Multi-tasking should be a breeze for you
• Be familiar with the startup ecosystem and with the daily happenings of the city in which you are based
• Fired up about Mindspace; you are ready to live, eat and breathe Mindspace, spreading the love to everyone you encounter

• Drive sales via strategy and goal setting, and seeing their execution
• 100% client facing and need to create an all-round amazing customer-journey experience for every single Mindspace member
• Train and grow the community management team, ongoing
• Maintain ongoing communication and ensure the smooth-running operations and maintenance of your location, collaborating with the operations manager
• Improve procedures using existing metrics and KPI’s
• The loyal point of contact for community members, solving all member-related issues.
• The life of the party: establishing a strong local community via event planning and individual networking efforts
• Create an inclusive environment that fosters collaboration and creativity - both internally and externally
  Requirements: