Senior Consultant Case Management

at  Qantas Airways Limited

• Challenge yourself to transform with us
• Together we’ll come together as one team to build a high performance culture
• Supporting Fitness for Work focussed role
• 1x12 month and 1x18 month fixed term contract, Mascot Location
  As one of Australia’s largest employers, our People & Culture function works within the business in the delivery of our corporate and people strategy. We have an unwavering focus on building a flexible and adaptable workforce, driving leadership capability, improving productivity and creating safe workplaces.
  We’ve built a high performance culture, and you can be sure we’ll hold you to those expectations. Along the way, you’ll have plenty of fun, meet amazing people and have experiences like no other.
  The Senior Consultant, Case Management Support is a role providing advice, coaching and support on the Qantas’s Supporting Fitness for Work Policy.

Your main responsibilities will include:

• Delivering high-quality consistent advice, coaching and support to line managers in regard to the Qantas Group Supporting Fitness for Work Policy.
• Working with line managers to build strong people management knowledge and capabilities, including through facilitating formal Learning programs and informal on-the-job coaching.
• Working closely and consulting with internal stakeholders including the Industrial Relations, Legal, Medical, Safety and Security teams to ensure an integrated, collaborative approach to case management.
• Managing a high case load of fitness for work matters in accordance with Qantas Group policies and procedures, legislative obligations and business objectives.
• Collaborating across the People & Culture community to share learnings and insights to continually improve processes and systems.
• Informing appropriate business partners of matters which may constitute a potential risk to the business, i.e. media exposure, brand damage or legal claims.
• Maintaining documented records.
• Utilising reporting, data and insights to make recommendations to business partners on potential trends, risks and opportunities for improvement.
• Maintaining industry knowledge to strengthen technical knowledge in the management of employee issues, particularly in relation to employment and anti-discrimination law.

What you’ll bring to the role:

• Qualifications in Human Resources, Occupational Rehab, Work Health and Safety or related experience.
• Ability to manage a high case load and prioritise effectively.
• Experience in advising on individual people matters, particularly matters involving ill or injured employees.
• Pro-active individual that provides practical and pragmatic solutions to support the business needs and deliver optimal Group outcomes.
• Strong case management experience and the ability to provide advice in a timely manner.
• Excellent relationship and stakeholder management skills and ability to relate to people at all levels of the organisation along with the ability to influence, negotiate and coach.
• Strong written and verbal communication skills and ability to maintain documented audit trails, advice and investigations with a meticulous attention to detail.
• High level conceptual, analytical and problem-solving skills and the ability to apply them in the management of individual cases.
• Demonstrates sound judgement and maintains appropriate confidentiality and discretion.
• Ability to effectively and efficiently manage multiple projects and tasks.

Our experience lives with our people. We leverage this wisdom through mentoring, providing valuable learning and support for our leaders of tomorrow.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
If you live for excellence, love travel and are ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
Applications close: 4th July 2024
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship

Your main responsibilities will include:

• Delivering high-quality consistent advice, coaching and support to line managers in regard to the Qantas Group Supporting Fitness for Work Policy.
• Working with line managers to build strong people management knowledge and capabilities, including through facilitating formal Learning programs and informal on-the-job coaching.
• Working closely and consulting with internal stakeholders including the Industrial Relations, Legal, Medical, Safety and Security teams to ensure an integrated, collaborative approach to case management.
• Managing a high case load of fitness for work matters in accordance with Qantas Group policies and procedures, legislative obligations and business objectives.
• Collaborating across the People & Culture community to share learnings and insights to continually improve processes and systems.
• Informing appropriate business partners of matters which may constitute a potential risk to the business, i.e. media exposure, brand damage or legal claims.
• Maintaining documented records.
• Utilising reporting, data and insights to make recommendations to business partners on potential trends, risks and opportunities for improvement.
• Maintaining industry knowledge to strengthen technical knowledge in the management of employee issues, particularly in relation to employment and anti-discrimination law

What you’ll bring to the role:

• Qualifications in Human Resources, Occupational Rehab, Work Health and Safety or related experience.
• Ability to manage a high case load and prioritise effectively.
• Experience in advising on individual people matters, particularly matters involving ill or injured employees.
• Pro-active individual that provides practical and pragmatic solutions to support the business needs and deliver optimal Group outcomes.
• Strong case management experience and the ability to provide advice in a timely manner.
• Excellent relationship and stakeholder management skills and ability to relate to people at all levels of the organisation along with the ability to influence, negotiate and coach.
• Strong written and verbal communication skills and ability to maintain documented audit trails, advice and investigations with a meticulous attention to detail.
• High level conceptual, analytical and problem-solving skills and the ability to apply them in the management of individual cases.
• Demonstrates sound judgement and maintains appropriate confidentiality and discretion.
• Ability to effectively and efficiently manage multiple projects and tasks