Senior Consultant -SAP CX / C4C

at  Infosys

Infosys is seeking a SAP CX / C4C. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

REQUIRED QUALIFICATIONS :

• Candidate must be located within commuting distance of Calgary, Alberta / Vancouver, British Columbia or be willing to relocate to the area. This position may require travel.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualification :

• At least 6 years of experience with Information Technology.
• Experience with SAP CRM ISU / C4C ISU integrated projects
• 6+ years of experience in SAP CR&B implementation programs with experience of CRM / Customer Service Management modules
• Experience across Electricity (preferred), or Gas or Water Utilities industries North America
• Key process and architectural knowledge in Move in Move out areas, fundamental knowledge of other key ISU processes
• Experience in BRF+
• Experience in SAP C4C
• Experience of atleast 1 end to end lifecycle implementation activities including:
• Requirement gathering
• Business process design
• SAP configuration
• RICEFW Functional design
• Systems and Integration Testing
• Resolving production issues
• Strong Client Facing experience, great communication and presentations skills
• Strong analytical skills with ability to work in advanced excel based data analysis of SAP ISU data
• Ability to work with offshore teams and coordinating work delivery between onsite and offshore
• Flexible work timings required due to remote working environment including offshore overlaps twice a day.

INFOSYS IS AN EQUAL OPPORTUNITY EMPLOYER AND ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, PROTECTED VETERAN STATUS, SPOUSE OF PROTECTED VETERAN, OR DISABILITY.

To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com
Infosys is committed to the success of all its job applicants and employees, including job applicants and employees with a disability. If you need accommodation because of a disability, please contact the Company at your earliest convenience at InfyRECHelpdesk@infosys.com or 1-866-472-093

Please refer the Job description for details