Career Opportunity
Role Title
Senior Contracting Administrator
Purpose of role
The Senior Contracting Administrator is accountable for ensuring that producers and up-line management in all distribution channels are contracted and licensed promptly, as per established guidelines and service levels, in accordance with provincial and state laws. To provide customer service at established service levels to the various distribution channels by accurately answering questions and/or resolving contracting and licensing inquiries.
Job Description

Key responsibilities

• Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to contracting and licensing issues, meeting established service level standards.
• Research and investigate issues, recommend solutions, test and support implementation. Subject matter expert responsible for key projects, business analysis, and enhancement oversight.
• Handle escalation resolution with minimal or no supervision.
• Train and coach team members, maintain procedural documents, make and implement recommendations for process improvements, with appropriate authorizations and in accordance with applicable laws, regulations, and Foresters policies.
• Daily and ad hoc reporting for management, internal, and external customers including but not limited to Quality Review, production and SLA metrics, and producer status reports.
• Assisting in production work efforts on Contracting team.
• Administration of contracting and licensing for all distribution channels, ensuring that all producers and up-line management are properly contracted, licensed, and appointed, where applicable with state and/or provincial insurance departments.
• Maintenance of producer contracts.
• Provide customer service support through our dedicated 1-800 line. Phone support required on schedule and rotational basis.

Key Qualifications

• Post Secondary or equivalent field experience
• Minimum 3-5 years in the financial services industry
• Advanced written and verbal communication skills to effectively communicate with internal and external customers and resolve escalations.
• Self-starter with demonstrated ability to prioritize own work and work of others.
• Results driven with strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail.
• Decisive with good judgment/decision-making skills to act effectively in resolving contracting & licensing issues.
• Requires highly developed and creative problem solving and analytical skills, ability to recognize and address discrepancies, anomalies, inconsistencies, and long term implications of decisions and actions.
• Knowledge of producer and up-line contracting for the US and ability to interpret and apply federal/ state legislations and regulations.
• Ability to learn quickly and leverage new technologies.
• Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm).
• Must be available to work statutory holidays to support our US customers.
• Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA’s.

LI-Hybrid

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email
accommodations@foresters.com in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team

• Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to contracting and licensing issues, meeting established service level standards.
• Research and investigate issues, recommend solutions, test and support implementation. Subject matter expert responsible for key projects, business analysis, and enhancement oversight.
• Handle escalation resolution with minimal or no supervision.
• Train and coach team members, maintain procedural documents, make and implement recommendations for process improvements, with appropriate authorizations and in accordance with applicable laws, regulations, and Foresters policies.
• Daily and ad hoc reporting for management, internal, and external customers including but not limited to Quality Review, production and SLA metrics, and producer status reports.
• Assisting in production work efforts on Contracting team.
• Administration of contracting and licensing for all distribution channels, ensuring that all producers and up-line management are properly contracted, licensed, and appointed, where applicable with state and/or provincial insurance departments.
• Maintenance of producer contracts.
• Provide customer service support through our dedicated 1-800 line. Phone support required on schedule and rotational basis