Senior Creative Director, Studio

at  Trustpilot

WE’RE A LEADING ONLINE REVIEWS PLATFORM, FREE AND OPEN TO ALL. OUR MISSION IS TO BE A UNIVERSAL SYMBOL OF TRUST. WE ARE WELL ON OUR WAY — BUT THERE’S STILL AN EXCITING JOURNEY AHEAD OF US. DO YOU WANT TO JOIN US AT THE HEART OF TRUST?

As the Senior Director, Studio - Integrated Marketing and Communications, you will oversee a global team responsible for developing compelling Trustpilot content, brand, and design assets. With a focus on best-in-class execution, systems and processes, and talent development, you will have an important role in delivering content and design innovation that supports critical priorities across the entire organization.
Reporting to the Chief Customer Officer, you will be a key member of the Marketing leadership team, responsible for developing the entire global creative strategy. You will be responsible for shaping and cultivating the newly created Studio team and supporting full funnel, multi-channel Marketing and Communications initiatives that impact global and regional vision.

What you’ll be doing:

• Serve as creative leader for Trustpilot Marketing – building a best in class brand studio
• Develop a team of content writers, designers and brand managers
• Develop internal creative talent, shape Studio structure and processes
• Develop governance around briefing processes, production and best practices
• Manage and iterate corporate brand guidelines, effectively communicating our creative vision
• Manage the publishing calendar and ongoing maintenance of content and creative
• Maximize team impact with effective resourcing and prioritization across projects
• Act as a strategic partner with Marketing VPs to deliver against global initiatives and regional campaigns
• Align with Marketing leaders and cross functional teams to establish success criteria and metrics
• Ensure content is produced efficiently and adheres to best-in-class practices, delivered within budget parameters and legal policies and procedures
• Collaborate on creative customer cobranding initiatives and partnerships
• Once operational baselines are established, drive creative innovation and exploration of new tools, technologies and opportunities

Who you are:

• Extensive marketing experience, which includes running an in-house brand studio or agency creative team
• Direct people management experience
• Experience operating as a key stakeholder and working with leaders from roadmapping through delivery
• Experience in internal talent and external resource management, including sourcing and negotiation
• Experience in communicating a company’s creative vision to design teams and stakeholders
• Ability to drive the production of consistently high-performing content and creative. You know “what good looks like” and can effectively coach a team to deliver
• Expertise in developing and adhering to clear processes and ways of working to ensure deliverables meet deadlines and expectations
• Proven ability to distill complex and theoretical concepts into clear and articulate visual and written content

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!

• Serve as creative leader for Trustpilot Marketing – building a best in class brand studio
• Develop a team of content writers, designers and brand managers
• Develop internal creative talent, shape Studio structure and processes
• Develop governance around briefing processes, production and best practices
• Manage and iterate corporate brand guidelines, effectively communicating our creative vision
• Manage the publishing calendar and ongoing maintenance of content and creative
• Maximize team impact with effective resourcing and prioritization across projects
• Act as a strategic partner with Marketing VPs to deliver against global initiatives and regional campaigns
• Align with Marketing leaders and cross functional teams to establish success criteria and metrics
• Ensure content is produced efficiently and adheres to best-in-class practices, delivered within budget parameters and legal policies and procedures
• Collaborate on creative customer cobranding initiatives and partnerships
• Once operational baselines are established, drive creative innovation and exploration of new tools, technologies and opportunitie