Senior Credit & Collections Analyst

at  Diversey Inc

Collections Specialist with FrenchWe are looking for a talented person to join our multilingual Collection team!Reporting to Cluster Collections Supervisor for France and Benelux, the position will see you be responsible for collecting the maximum amount of overdue funds from customers by using a variety of collection methods, especially phone calls. You will also be accountable for identifying reconciliation differences and disputes and following up on dispute resolution by developing a strong relationship with the clients.This is a unique opportunity to work with French-speaking customers and have a real impact on establishing great relationships with them.Who Are We?We are Diversey – one of the most innovative companies in the worldWe are a pioneer and facilitator for our clients in the healthcare, food-and-beverage, hospitality, retail, commercial-laundry and many other sectors. We do this with our revolutionary cleaning and hygiene technologies and industry specific solutions from high-end, engineered cleaning consumables to electro-mechanical devices, or complete engineered solutions and consulting. Everything we do has our customers’ needs at its heart and is based on the belief that cleaning and hygiene are life essentials.Why Our Team Enjoy Working HereWe work in a small team of enthusiastic peopleWe have a welcoming and inclusive office environmentWe offer a flexible working model.The Position Is Accountable ToCollect the maximum amount of overdue funds from customersUse a variety of collection methodsIdentify reconciliation differences and disputesFollow up on dispute resolution.What You’ll Be DoingReviewing Customer AccountsContacting customers through calls, e-mails to help settle payments meeting monthly objectivesResponding to customer inquiries regarding past due accounts, research and or provide account information to the client as necessaryProviding invoice copies and or statements to customersPreparing reports, or extracting invoices to assist Collection Specialists to settle the paymentsOther duties as assigned by your Manager.The Ideal Person Will Have2-4 years of work experience in collections or upstream/downstream departmentsExcellent knowledge of the French language, and at least good skills in the English languageSolid background in SAP, and a basic-to-intermediate level in Excel (e.g. knowledge of VLOOKUPS, pivot tables). Getpaid usage is a plusThe ability to effectively collect while maintaining good customer relationshipsA results-oriented mind-setAn ability to build working interpersonal relationships with customersThe ability to communicate quickly back & forth with clientsThe ability to organize own’s job and prioritizeMulti-tasking abilityAn ability to effectively manage time and high volumeAn ability to learn new computer skills quicklyAttention to detailsExcellent communication skillsReadiness to learn fast and eager to grow.

Please refer the Job description for details