Senior CRM Developer

at  Pure Cremation

SENIOR CRM DEVELOPER

Location: Eagle House, Andover - with travel to other Andover sites
37.5 hours per week – Monday to Friday
Salary - £70,000 - £75,000 per annum
The Pure family is a group of Companies that specialises in providing direct cremation funeral services. Pure Cremation Limited is one of the UK’s leading independent providers of direct cremations, and our Pure Funeral Planning Company was the bestselling provider of Funeral Plans in the UK in 2021.
We have incredibly talented teams who provide the highest standard of care to our customers and their loved ones, and this isn’t just what we think…. it’s what our fantastic 16,000 customer 4.9* Trustpilot reviews think too.
Pure Cremation Group is a forward-thinking industry disrupter dedicated to providing exceptional customer service. We are seeking a skilled Senior CRM Developer to lead our CRM initiatives, ensuring the seamless operation of our systems, optimising costs, and enhancing the technical architecture in a cloud environment. There is no legacy on-premises data centres or servers, a true cloud ecosystem.
If you are passionate about building and improving customer relationship management solutions and have a proven track record of success, we want to hear from you!

JOB PURPOSE

As the Senior CRM Developer, you will be responsible for designing, developing, and maintaining our CRM systems. You will work closely with cross-functional teams and external suppliers to ensure our CRM solutions align with business objectives and provide seamless user experiences. The ideal candidate should have extensive experience in CRM development, a strong understanding of customer relationship management processes, and a passion for staying up-to-date with emerging technologies.

KEY DUTIES AND RESPONSIBILITIES

• Development: Design, develop, and maintain CRM solutions using industry-leading CRM platforms (Microsoft Dynamics), with support from the external partner.
• Roadmap And Innovation: Create the technical and functional pipeline for CRM improvements.
• Customisation: Customise CRM systems to meet specific business requirements, including creating custom modules, workflows, and reports.
• Testing and QA: Implement testing methodologies to ensure that CRM customisations work as intended.
• Integration: Integrate CRM systems with other business applications and third-party tools to ensure data consistency and enhance functionality.
• Data Management: Implement data quality measures and ensure data accuracy, integrity, and security within CRM systems.
• User Training: Provide training and support to end-users to maximise CRM adoption and utilisation.
• Collaboration: Collaborate with cross-functional teams, including sales, marketing, and customer support, to gather requirements and implement CRM solutions that meet their needs.
• Documentation: Maintain comprehensive documentation of CRM configurations, customisations, and processes.
• Service Management: Resolve escalated incidents and service requests, creating knowledge articles and managing problems.
• Best Practices: Stay current with CRM industry best practices and emerging technologies to recommend improvements and optimizations.