Senior CRM Manager (m/f/d)

at  Yepoda

ABOUT YEPODA

At Yepoda, Korean effectiveness meets sustainable solutions: our mindfully produced skincare products are made with love in Korea. Our mission is to bring the best beauty innovations from Korea straight to Europe – without ever compromising on our values, quality and sustainability. All our products are made with the best natural and active ingredients, are vegan and cruelty-free. We aim to make the K-Beauty routine easy, effective, and fun.
We are a beauty start-up founded in 2020 and located in the heart of Berlin. Our team is made of over 60 brilliant human beings who came from all over the world to actively write Yepoda’s story.

• Develop and implement a comprehensive CRM strategy that aligns with the company’s goals and objectives, focusing on customer retention
• Lead the CRM team, providing guidance, training, and support to mid and junior CRM managers
• Analyze customer data and behaviors to identify opportunities for engagement and retention in collaboration with the in-house data science team
• Collaborate with cross-functional teams to integrate CRM strategies across the company
• Monitor and evaluate the effectiveness of CRM initiatives, making data-driven adjustments as needed
• Stay abreast of CRM trends and technologies, adopting best practices to continuously improve our CRM efforts