Senior Customer Analyst

at  Aviva

R-141626 Senior Customer Analyst
Salary £50,000 - £75,000
This is a great job for someone who is passionate about creating analytics and data science solutions to help the business understand their customers better and inform business decisions. They will enjoy collaborating with AI/ML colleagues to design innovative data science solutions and generate best-in-class and high-impact, actionable customer insights & recommendations for real-world problems. They love bringing analytical rigour to experimentation and understanding drivers of performance.
A bit about the job:
Our Customer Science team uses data to understand customers so we can be more relevant and take better actions. We are award-winning, and passionate about driving better customer & commercial outcomes.
This role will sit in our ‘Go to market’ squad focussed on bringing the best of customer insights and data science to help launch innovative customer-facing propositions across a breadth of products. They will partner with stakeholders across Marketing, Digital and Commercial lines to deliver against a value prioritised roadmap.

Skills and experience we’re looking for:

• Educated to degree or post-graduate level, in numerate / programming-oriented subject, or able to demonstrate equivalent knowledge through industry experience
• Have programming experience (essential) with one or more of R, Python, or SQL and proven ability to manipulate and prepare data for analytics and statistical modelling
• Able to communicate complex technical concepts to specialist / non-specialist audiences and demonstrate impact from data science and analytics work
• Is passionate about using customer data & statistical/technical expertise with proven experience to help businesses understand customer behaviour and take action.
• A positive, can-do attitude and a proactive approach; a great team player

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £50,000 - £75,000 (depending on skills, experience, and qualifications)
• Bonus opportunity – 10% of annual salary - Actual amount depends on your performance and Aviva’s
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our

Aviva Communities

and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and
welcome everyone
– we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look
here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please give Matthew Drew a call on 0121 234 7664 or send an email to matthew.drew@aviva.com

• Starting salary between £50,000 - £75,000 (depending on skills, experience, and qualifications)
• Bonus opportunity – 10% of annual salary - Actual amount depends on your performance and Aviva’s
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our