Senior Customer Care Analyst, APAC
at Boston Scientific Corporation
Penang, Pulau Pinang, Malaysia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 22 Jul, 2024 | Not Specified | 28 Apr, 2024 | 5 year(s) or above | Operations,Supply Chain,English,It,Technology,Computer Science,Information Systems,Business Process,Customer Service,Business Process Analysis,Interpersonal Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field.
- Minimum of 5-8 years of experience in application support, technical consulting, or business process analysis.
- Fundamental knowledge of Supply Chain processes and Project Management methodologies.
- Solid understanding of business processes, workflows, and systems integration, with the ability to map and document end-to-end processes effectively.
- Technical aptitude with the ability to understand and troubleshoot inquiries related to software application.
- Excellent communication and interpersonal skills, with the ability to interact confidently with external vendors as well as internal stakeholders at all levels of the organization.
- Strong analytical and problem-solving skills, with a keen attention to detail and a focus on delivering high-quality solutions.
- Customer-centric mindset and a passion for delivering exceptional service and support to end-users.
- Language: Fluent in English
- Preferred location: Penang in Malaysia. (Batu Kawan)
About Us
As a global medical technology leader for more than 40 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.
Job Segment: Supply Chain, Computer Science, Business Process, Project Manager, Operations, Customer Service, Technology, Managemen
Responsibilities:
PURPOSE STATEMENT :
Senior Analyst, Operational Excellence will be responsible for providing support, advice, and solutions to customers facing issues or having questions regarding E2E Supply Chain application.
KEY RESPONSIBILITIES
- Serve as the primary point of contact for end-users seeking assistance with our application after deployment.
- Lead incident management while facilitating troubleshooting in collaboration with relevant stakeholders, driving the implementation of corrective and preventative measures, and tracking / reporting resolution metrics and performance to ensure adherence to service level agreements.
- Assess, prioritize, coordinate, and implement change requests in post go-live to ensure alignment with business objectives and minimal disruption to the application’s stability and performance.
- Monitor application performance and user feedback to identify areas for improvement and enhancement or potential risks and ensure continuity of business and quality of the application.
- Provide guidance / support and ensure customer satisfaction for functional and operational stakeholders.
- Build strategic relationship with internal and external stakeholders, drive cross-functional alignment, and facilitate cultural change.
REQUIREMENT SUMMARY
Min:5.0Max:8.0 year(s)
Information Technology/IT
IT Software - Other
Business Development Services
Graduate
Business administration information systems computer science or related field
Proficient
1
Penang, Malaysia