Senior Customer Operations Administrator

at  UTMOST WEALTH SOLUTIONS

Responsibilities

• Ensure processing of own tasks within agreed SLA.
• Be open to take on new tasks when required.
• Ensure adherence to policies and procedures across the various products and business lines.
• Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner.
• Portray a mind-set of continuous improvement and innovative thinking.
• Bring ideas and improvements to the table and operate a can-do attitude.
• Complete all tasks in a manner cognisant of the following measures: End to end timelines, First point resolution, removal of waste, Customer effort, Costs.
• Use initiative for problem solving and identification of improvement measures.
• Identify opportunities to enhance customer experience.
• Support the roll out of strategic projects and initiatives as required.
• Support new starters and junior members in training and share knowledge throughout the team.
• Become familiar with team volumes, metrics and reporting on MI.
• Identify where further support is required for junior members.
• Maintain and develop relationships with all key stakeholders such as sales, clients and intermediaries