Senior Customer Service/Account Executive

at  ImageData

This Senior Customer Service/Account Executive role is office based in Howden (DN14 7SE) & is a key role for our Customer Service/Account Management Team.
Image Data Group are a family run business with sites in Willerby (Hull), Howden & Brighton, operating at the forefront of marketing communications, providing print solutions/products since 1989. We deliver innovative visual communications for the UKs leading retailers & corporations from banners, tension-fabric light boxes to presentation brochure packs & office stationary.

Senior Customer Service/Account Executive role is on site, our hours of work are 37.5hrs per week working Monday to Friday, 9am until 5.30pm onsite. In return for your hard work, you will receive :

• a competitive salary depending on your qualifications & experience,
• enhanced holiday entitlement inceasing with good attendance & length of service,
• free on site parking,
• cycle to work scheme,
• 24hrs access employee support program,
• Company pension
• and the chance to be part of a family business that values their team members so you are not just a number!

SKILLS:

• High level of education
• Knowledge and experience of the Print industry.
• Ability to give and receive complicated instructions.
• It is desirable that the Senior Account/Customer Service Executive is able to present to clients.
• Sound working knowledge of computing systems especially in major Microsoft applications such as Word, Excel, PowerPoint.
• Experience in using management information systems (if possible Tharstens, although training will be given).
• A sound understanding of quality standards and customer procedural requirements.
• Comprehensive understanding of the needs of customers and how to communicate these to other departments.
• Flexible and adaptable approach to rapidly changing work priorities with the ability to work under pressure.
• A helpful and co-operative attitude.
• Full UK driving license
  iDG are a great company to work for, you will work within a great team and have support from the Senior Management Team. If this sounds like the role for you, then please apply on line to start your journey to becoming part of the family!.
  All applicants must be UK residents & already have the right to live & work in the UK on a permanent basis.
  iDG care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed

KEY PERFORMANCE TASKS:

• Take job/project briefs from the client and communicate internally, with the aid of the Account Manager/Senior Account Manager, as and when required.
• Develop and maintain excellent communications with operations, and progress all enquiries effectively and efficiently.
• Ensure that information from clients is available, in the right format and on time to hand over to operations, in order to process, and progress jobs and projects.
• To provide support to the Senior Account Manager and Account Managers.
• Help in the development of relationships with the buyers within key accounts.
• Use approved administration procedures to enable accurate reporting and timely invoicing, ensuring that invoices are raised by the deadline.
• Ensure that customers are kept fully informed of all issues affecting the timeliness, cost and quality of their projects.
• Promote imageData Group in a positive way by communicating with customers in a professional, effective and efficient manner at all times.
• Attend the daily operations meeting and provide the Account Management teams with updates on all relevant jobs, when required.
• Ensure that all information required for production is accurate and complete prior to commencing the production process.
• Finalise technical specifications, prior to presentation to the Estimating Department (in conjunction with production specialist if required).
• Create relevant packing and distribution lists.
• Inform all relevant production personnel of impending projects and their level of urgency.
• Ensure that all works job tickets are raised in a timely and accurate manner on the Company & MIS system Tharstens.
• Ensure that amendments are entered onto works tickets and revised quotations are actioned as necessary.
• Manage other key tasks which may occur, from time-to-time.
• Report any non-conformances promptly and action corrections.
• Perform any other duties as reasonably correspond to the general requirements of the post and are appropriate with its level of responsibility in order to contribute to the success of the Company.
• It is the responsibility of all employees to comply with Health and Safety Legislation and Company Policy.

Senior Customer Service/Account Executive role is on site, our hours of work are 37.5hrs per week working Monday to Friday, 9am until 5.30pm onsite. In return for your hard work, you will receive :

• a competitive salary depending on your qualifications & experience,
• enhanced holiday entitlement inceasing with good attendance & length of service,
• free on site parking,
• cycle to work scheme,
• 24hrs access employee support program,
• Company pension
• and the chance to be part of a family business that values their team members so you are not just a number