Senior Customer Service Executive
at CHAWK TECHNOLOGY INTL SINGAPORE PTE LTD
Singapore, Southeast, Singapore -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 22 Jul, 2024 | USD 4000 Monthly | 29 Apr, 2024 | 3 year(s) or above | Service Processes,Microsoft Office,Working Experience,Training,Customer Satisfaction | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
- Assist & Support in executing departmental targets and operational goals.
- Assist in planning and heading training matters for all CSOs, including new systems.
- Monitoring of manpower planning, ensuring KPIs are met.
- Reporting of weekly/monthly data
- Ensure all customer issues are resolved at the given timeframe
- Submit requests to relevant departments to prevent re-occurring issues and recommend process and procedure improvements.
- Handle and process sales orders based on customer’s requirements.
- Handle customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
- Evaluate the nature of each inquiry and determine the appropriate action to complete the inquiry.
- To support change in systems and requirements related to CS in accordance to requirements of organisation as well as system functionality.
- Review department processes and proposal of new effective ways to improve department’s efficiency.
- To consistently strive for continuous improvement and to have the right mind-set to seek out opportunities for enhancements to quality, productivity and service to customers.
- To prepare individual staff performance checklist based on tasks/workload/attendance/ punctuality and conduct quarterly review with staff for individual quality improvement initiative.
- Transfer of knowledge, skills and abilities
- Support in development of content and learning materials for use training of existing and new CSOs as well as ensuring all CS training checklists are up to date.
JOB REQUIREMENTS:
- Able to Analyse data metrics, feedback and trends on various platform, and present results in an effective manner
- Identify issue and opportunities for developing CS process improvement solutions
- Ensure Customer Satisfaction, relationships & experiences.
- Minimise gaps in customer service processes and delivery
- Training of Employees
- Proficient in Microsoft Office
- Knowledge of customer service practices
- Experience in mediation and conflict resolution techniques
- Minimum 3 years of related working experience
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Outsourcing/Offshoring
Customer Service
Graduate
Proficient
1
Singapore, Singapore
