Senior Customer Service Executive (SEAO & Export Markets), Scent & Care

at  Symrise

About Symrise AG
Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food. Its sales of € 4.6 billion in the 2022 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.
Symrise – always inspiring more…
Senior Customer Service Executive (SEAO & Export Markets), Scent & Care
The primary role of Customer Service Executive includes processing the orders placed by internal & external customers from SEAO and Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.
You will be responsible for external and internal customer enquiries and on-time delivery process from identifying customer needs, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Customer Service Lead / Manager for SEA and Export Market, based in Singapore.

Please refer the Job description for details