Senior Customer Service Officer

at  Ampersand

• Pay Rate : $58.77 - $62.07/Hour + Super
• Contract Length - 6 months (possible to extend) - WWVP Required
• Location : Belconnen, Canberra + WFH Options

JOB DESCRIPTION:

• Engage and build rapport with a diverse range of clients and stakeholders, both internal and external.
• Undertake assessments of applications in accordance with the principles of client centered service delivery.
• Match resources to client’s needs and circumstances.
• Apply legislation and policy within a human services environment.
• Provide clients with timely information and referrals.
• Prepare written material related to assessments, resource allocation, decision making and other government requirements.
• Maintain sound record keeping practices.
• Work within and support the work of a small team.
• Represent the Government Agency in a range of departmental, government and community forums.
• Deliver high quality, client centered service delivery to a diverse and complex client population
  Essential: Current Driver’s License & WWVP
  Desirable: Relevant tertiary qualifications in Social Work, Community Development, or a related field

Please refer the Job description for details