Senior Customer Service Officer

at  Parliament of Victoria

JOB DESCRIPTION

Location: Melbourne | CBD
Job type: Full time
Organisation: Parliament of Victoria
Salary: $74,580 - $82,571
Occupation: Hospitality and Tourism
Reference: VG/170624X2
At the Department of Parliamentary Services, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process.

Situated at the iconic Parliament House in the heart of the CBD, the Senior Customer Service Officer has oversight of the operations of the Parliament’s Dining Rooms, ensuring a high standard of service is delivered to all patrons.
Supervising employees and agency personnel, this role provides support, instruction and on-the-job training. Working collaboratively with the Customer Service Coordinator, Manager, Executive Chef and Functions and Events Coordinator, the Senior Customer Service Officer ensures day-to-day service delivery, staffing requirements and administrative processes are managed and maintained effectively.
Reporting to the Customer Service Supervisor, this role sits within a tight-knit, professional team who share a passion and commitment for showcasing locally grown produce to offer a quality experience to all guests of Parliament House.