Senior Customer Service Representative

at  Atlantic Packaging Products

SENIOR CUSTOMER SERVICE REPRESENTATIVE:

Acting as the main point of contact for a variety of inbound requests, the Sr. Customer Service Rep’s main function is to consistently deliver an exceptional customer service experience to all clients, prospective clients, internal stakeholders, and any other parties of interest.

QUALIFICATIONS:

• College diploma in business or a business-related discipline, comparable work experience, or a relevant mix of work experience and education.
• Intermediate skills in MS Word and Outlook.
• 5+ years of Customer Service Experience (experience gained within a manufacturing-focused organization is an asset).
• Strong written & verbal communication (in English) & exemplary organizational skills.
• Strong time management skills with the ability to multitask and prioritize without requiring regular direction.
• Ability to work autonomously and with little direction in a high volume, fast paced environment.
• Ability to present themselves in a professional manner at all times.

RESPONSIBILITIES:

• Provide exceptional customer service to our clients, prospective clients, internal stakeholders, or any other parties of interest in a professional manner.
• Process customer orders via, fax, email & internet.
• Provide answers to product, pricing & availability inquiries.
• Liaise with buyer/expeditors to fulfill customer orders.
• Coordinate shipments with carriers.
• Support outside Sales Representatives.
• Participate in Planning and Scheduling initiatives and activities.
• Estimating projects and RFQ’s
• Other related duties as assigned by the CX Supervisor/CX Management team.