Senior Customer Servicer Officer / Team Lead

at  HAI LECK ENGINEERING PRIVATE LIMITED

We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Service Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY
Working Location: Kallang, Central Region

REQUIREMENTS:

• Minimum 3 year(s) of relevant experience in supervisory role, preferably in a contact centre or customer service environment.
• Tech savvy and has good knowledge of Microsoft Office (Word, Powerpoint & Excel).
• Possess good interpersonal and communication skills, creativity and problem-solving skills.
• Positive and able to motivate team to achieve business targets.
• Good leadership and people management skills.
• Able to work well in a team in a dynamic and fast-paced environment
  If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.
  Interested candidates may email us at recruit@haileck.com
  **We regret that only shortlisted candidates will be notified

• Support the Operation Manager in managing day-to-day operations of our contact centre by providing coaching and training to the team members.
• Conduct regular transaction monitoring and call reviews to ensure that due procedures and quality standards are strictly adhered to.
• Ensure that training and development plans are in place to address any gaps in staff competency and weaknesses.
• Manage fair and consistent application of performance management and disciplinary measures against performance lapses.
• Work across departments to improve business processes and enhance efficiency.
• Deliver operational results within agreed budgets, service levels and business targets.
• Generate daily, weekly and monthly reports to clients and prepare monthly business review.
• Other ad hoc duties as assigned.